Trading Support Analyst, São Paulo - 4263

ION Group; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An established industry player seeks a Trading Support Analyst to provide exceptional support for a leading equities trading platform. This role offers the chance to engage directly with clients and trading floors, gaining exposure to complex financial products. Ideal candidates will have a background in equities trading operations and possess strong communication skills, with the ability to thrive in a fast-paced environment. Join a dynamic team that values customer service and problem-solving, and take your career to the next level in trade support or technical account management.

Qualificações

• 1+ year in equities trading operations with knowledge of equity markets.
• Strong communication and customer service skills are essential.

Responsabilidades

• Provide functional support and training for Fidessa's trading platform.
• Resolve customer issues independently and conduct on-site visits.

Conhecimentos

Equities Trading Operations

Communication Skills

Customer Service

Problem-Solving Skills

Spanish Proficiency

Formação académica

Bachelor's in Computer Science

Bachelor's in Information Systems

Bachelor's in Computer Engineering

Business-related degree with IT exposure

Ferramentas

Financial Software Platforms

SaaS Platforms

Descrição da oferta de emprego

The Role:

Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide. Based in São Paulo, this team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functional and customer service skills, looking for a challenging and varied role in a fast-paced environment.

This is an excellent opportunity for someone with up to 4 years of experience who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.

Key Responsibilities:

• In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
• In addition to providing real-time phone, chat, and e-mail support, Trading Support Analysts may be expected to conduct on-site customer visits within Mexico and South America to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions.

Required Skills, Experience, and Qualifications:

• At least 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be considered.
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers.
• Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering.
• Self-motivated and positive attitude.
• Strong customer service ability.
• Excellent problem-solving skills.
• Ability to handle stressful situations in a trading environment.
• Proficiency in Spanish is a requirement.

Desired Experience and Competencies:

• Experience supporting Software as a Service platforms.
• Knowledge of financial software platforms.