Trading Operations Specialist

Super; São Paulo; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Resumo da oferta

Super, a global technology group, is hiring a Prematch Trading Ops Specialist to ensure precision and efficiency of sportsbook offerings. You will validate event data, settle markets, and support customer inquiries while collaborating with the offer team.

The role suits sports enthusiasts with strong analytical skills, fluent in English and Brazilian Portuguese, and a proven background in sportsbook operations.

Qualificações

• Excellent written and verbal English and Portuguese fluency.
• Passion for sports and strong attention to detail.
• Experience in sportsbook operations or similar role.
• Ability to work independently and in a team.

Responsabilidades

• Research and validate event data to ensure accurate payouts.
• Settle markets promptly and resolve feed mismatches.
• Handle customer inquiries with senior staff as needed.
• Generate incident reports for regulatory issues.
• Coordinate with the offer team on new events or markets.
• Verify fixtures across platforms and feeds for accuracy.
• Monitor pre-match feeds and resolve provider issues.

Conhecimentos

Communication skills

Portuguese (Brazil)

Sports knowledge

Learner mindset

Sportsbook operations

Analytical skills

Interpersonal skills

Team player

BetRadar familiarity

Ferramentas

BetRadar

Descrição da oferta de emprego

We are on a mission to pioneer the world's next era of play. As we grow across Europe and Latin America, we're building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

Join our dynamic team as a Prematch Trading Ops Specialist, where you will play a critical role in ensuring the accuracy and efficiency of our sportsbook offerings. This position is ideal for someone with a keen eye for detail and a passion for sports, eager to influence the seamless operation of prematch trading activities.

What The Role Involves

• Research and validate entity data using internal and external sources to ensure event results are input accurately for timely client payouts
• Settle markets promptly and accurately, resolving discrepancies and managing the manual resettlement of events where feed and internal rule mismatches occur
• Resolve customer service inquiries independently or in collaboration with senior staff and the offer team
• Generate incident reports for potential regulatory complaints and provide additional information as needed
• Communicate proactively with the offer team on customer requests for new events or special markets
• Manage and check sports fixtures across platforms, ensuring accuracy and synchronisation with data feeds, and maintain comprehensive, up-to-date event information
• Monitor and adjust pre-match feeds, templates, and print offerings for consistency and quality, working closely with providers and developers to resolve fixture-related issues

What We Are Looking For

• Excellent written and verbal communication skills with fluent English
• Fluent/native-level Portuguese (Brazil) language skills
• Passion for sports and knowledge about sports
• A keen learner who is always striving to improve
• Proven experience in sportsbook operations or a similar role
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in using sports betting platforms and tools, such as Bet Radar

What We Offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.