Técnico de Campo - Recife

Cardinal Health, Inc.; Brasil; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A healthcare service company is seeking a Field Service Technician in Brazil to perform preventive and corrective maintenance on electronic equipment. The role requires a technical degree, fluency in Portuguese, and strong customer service skills. Candidates must have 2+ years of technical experience in a similar field. This position involves substantial travel and interaction with various stakeholders to ensure efficient service delivery.

Qualificações

• 2+ years of technical experience in repair and service of electronic equipment.
• Experience in Medical Industry preferred.
• Demonstrated excellence in written and oral communication.
• Driven with ability to work independently under minimal supervision.
• Travel Requirements: up to 70% of the time.

Responsabilidades

• Perform in-house and on-site routine services including PDI/PM/CM.
• Diagnose errors and technical problems to produce detailed service reports.
• Monitor all service requests through completion to ensure timely service.
• Support the Sales, Marketing, Logistics and Quality departments.
• Manage and execute small projects with customers and distributors.

Conhecimentos

Technical English for reading

Fluent or native Portuguese

Excellent customer service skills

MS Office (Word, Excel, PowerPoint)

Strong work ethic

Formação académica

Technical degree or certification in Electronics

Descrição da oferta de emprego

Overview

The Field Service Technician Brazil (FST BR) will perform in-house and on-site Pre-Delivery Inspections (PDI), Preventive Maintenances (PM) and Corrective Maintenances (CM) as described in the technical service manuals and/or rework instructions, in time. The FST will provide support to meet contract terms and Service Level Agreements (SLAs), ensuring that the Installed Base is up to Cardinal Health’s requirements. The FST will document all technical activities and services on devices as per corporate requirements in the Service Management System and ensure information needed for traceability is correct. Tools, instruments and spare parts will be controlled to ensure proper control of the company’s assets and stock accuracy. The FST will also perform activities to support the Commercial area, including customer negotiations, training, and strategic visits for key customers and product launches. Any deviation or non-conformance against the Quality system should be opened and escalated, ensuring the technical SVC department meets the standards defined by CAH S&R QA. The role ensures field services are effective and customer requirements are met.

Accountabilities in this role

• Perform in-house and on-site routine services including PDI/PM/CM to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Perform local complaints investigation at Level 1 following established procedures.
• Monitor all service requests through completion to ensure that the customer receives service expeditiously. Escalate risks to management if issues arise that delay timely service to the customer.
• Support the Sales, Marketing, Logistics and Quality departments on technical issues.

• Manage and execute small projects with customers and distributors.
• Complete all planned Technical, Quality and Compliance training within the defined deadlines.
• Maintain knowledge of company products and customer service processes.
• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• When travel occurs, ensure travel policies are met, expenses are reasonable and within limits, and expense reports are delivered on time.

Qualifications

• Technical degree or certification in Electronics or related areas.
• 2+ years of technical experience in repair and service of electronic equipment.
• Experience in Medical Industry preferred
• English proficiency level: Technical English for reading.
• Portuguese proficiency level: Fluent or native.
• Demonstrated excellence in written and oral communication.
• Driven with ability to work independently under minimal supervision.
• Knowledge in MS Office (Word, Excel, PowerPoint).
• Excellent customer and interpersonal skills, well organized, able to multi-task, able to work with multiple groups internally and externally, strong work ethic.
• Must be able to maintain multiple projects at one time.
• Travel Requirements: up to 70% of the time.

What is expected of you and others at this level

• Interacts with peer customers and suppliers at various levels and may interact with senior management.
• Interactions normally involve resolution of issues related to operations and/or projects.
• Gains consensus from various parties involved.
• Works to achieve operational targets or service standards.
• Comes to agreement by managing communications through discussions and compromise. Issues are short-term operational, mid-term tactical, or limited strategic in nature.
• Adapts or enhances quality or value in existing methods; improves as part of day-to-day activities.

Cardinal Health is an equal opportunity employer. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.