Técnico (a) Serviço ao Cliente - Exclusiva para Mulheres - Freguesia do Ó - SP

BRA Agente autônomo de Investimentos Ltda; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading company in Brazil is seeking a VP of Engineering and Customer Services to enhance customer experience through technology and efficient service delivery. The role involves fault repair, safety compliance, and environmentally responsible practices. Join a dynamic team focused on customer satisfaction and technological advancement.

Serviços

Gym

Meal Voucher

Transportation Allowance

Pharmacy Assistance

Medical Insurance

Dental Insurance

Life Insurance

Annual Bonus

Private Pension Plan

School Subsidy

Qualificações

• Desirable experience with manual or technical work.
• Ability to work at heights.

Responsabilidades

• Repair faults in Lines, Data, and TV to ensure customer satisfaction.
• Meet Occupational Health and Safety Management System requirements.
• Implement environmentally responsible practices.

Conhecimentos

Customer Service

Technical Work

Computer Skills

Discipline

Proactive Attitude

Knowledge of GPON

Knowledge of IPTV

Knowledge of VoIP

Formação académica

High School Diploma

Descrição da oferta de emprego

Job Description

Position: VP Engenharia e Serviços ao Cliente

Department: Serviços ao Cliente Centralizado

Work Location: FREGUESIA - SP

Our engineering and customer service team aims to enhance customer experience by exploring new technologies, planning the telephony network, and expanding the technological capabilities of our products and network. The customer service team ensures quick and quality repairs, installations, and maintenance for B2B and B2C lines across fixed, mobile, and TV networks.

Interested in joining this team? Come onboard!

Main Responsibilities

• Repair faults in Lines, Data, and TV with quality and within deadlines to ensure customer satisfaction.
• Meet requirements for maintaining the Occupational Health and Safety Management System and participate in related programs.
• Understand Telefônica's Environmental Policy and implement environmentally responsible practices in daily activities to ensure good environmental management.

Requirements and Skills

• High School Diploma or equivalent.
• Valid Driver's License - Category B, Active and Permanent.
• Desirable experience and skills with manual or technical work (tools, wires, sockets, electricity).
• Experience in Customer Service is preferred.
• Ability to work at heights.
• Computer skills, including Windows and Office Suite.
• Discipline and proactive attitude in daily tasks.
• Knowledge of GPON, IPTV, and VoIP technologies is a plus.

Additional Information

What we offer:

At Vivo, we prioritize and value our employees with flexible benefits and support:

• Select benefits for you and your dependents via a digital platform, including Gym, Meal Voucher, Transportation Allowance, Pharmacy Assistance, Medical and Dental Insurance, and Life Insurance.
• Exclusive Vivo discounts on fixed lines, broadband, TV, and apps.
• Eligibility for annual Bonus or PPR.
• Private Pension Plan for your future.
• If you have children, a subsidy for school, daycare, or nanny expenses.
• A day off on your birthday.
• Participation in a major corporate volunteering program.
• Educational development programs with discounts, certifications, and online courses.
• Career growth opportunities through our Internal Recruitment Program, within Brazil or internationally, as we operate in over 17 countries! #VivoMinhaCarreira
• Initiatives to promote physical, emotional, and social health, including consultations with nutritionists, psychologists, social services, telemedicine, and more! #VivoBemEstar

#VempraVivo