Technical Support Engineer - Tier 1

GRAPHISOFT SE; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join a leading software company as a Technical Support Engineer, where you will provide exceptional support and help customers navigate technical challenges. Your role will involve direct customer interaction, online community engagement, and contributing to knowledge sharing. We value passion and the desire to help others in a collaborative environment, emphasizing professional growth and a vibrant team culture.

Serviços

Opportunities for professional growth

A dynamic work environment

Supportive team culture

Qualificações

• Experience in technical support roles preferred but not required.
• Familiarity with Graphisoft ecosystem products is a plus.
• Professional proficiency in English (written and verbal).

Responsabilidades

• Direct customer support by diagnosing and resolving technical issues.
• Represent Graphisoft on online platforms and share expertise.
• Document best practices and solutions for knowledge sharing.

Conhecimentos

Problem-solving

Communication

Customer focus

Formação académica

BSc degree in architecture, engineering, computer science, or related field

Descrição da oferta de emprego

Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets. Archicad , the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx , the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud , the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit www.graphisoft.com

By joining our team as a Technical Support Engineer, you will have the opportunity to:

• Work with cutting-edge technology that transforms industries.
• Be part of an inspiring and supportive team that values collaboration and growth.
• Make a real difference by helping customers overcome challenges and achieve their goals.

If you are looking for a career where you can grow, contribute meaningfully, and be part of something bigger, this is the role for you!

About the Role

As a Technical Support Engineer, you will be the first point of contact for our customers, providing exceptional support that ensures their success with Graphisoft’s products. You will play a key role in solving technical challenges, building strong relationships, and contributing to our mission of delivering world-class customer experiences.

This is more than just a support role—it is an opportunity to become an integral part of our customers’ journey and help shape how they interact with our innovative solutions.

What you will do

Direct Customer Support

• Be the friendly face (and voice!) of Graphisoft as you engage directly with customers through various support channels.
• Diagnose and resolve technical issues efficiently while ensuring customer satisfaction.

Online Presence & Community Engagement

• Represent Graphisoft on online forums and social media platforms.
• Share your expertise by answering technical questions, moderating discussions, and contributing valuable insights to our Community knowledge base.

Ownership & Problem-Solving

• Take full ownership of customer issues, ensuring thorough investigation and resolution.
• Communicate progress and solutions clearly and effectively to customers.
• Collaborate with Tier 2 support teams when necessary to resolve complex issues.
• Act as a bridge between customers and internal teams to ensure seamless problem resolution.

Knowledge Sharing

• Document best practices, solutions, and technical insights in the form of support articles and tech notes to empower both customers and colleagues.

What we are looking for

We are seeking someone who is passionate about technology, thrives on solving problems, and loves helping others succeed. Here is what makes you a great fit:

Your Skills & Experience:

• Proven experience in technical support roles (preferred but not required—we value passion and potential!).
• Familiarity with Graphisoft ecosystem products (or a willingness to learn!).
• Professional proficiency in English (written and verbal).
• Strong problem-solving skills with a knack for finding innovative solutions.
• A BSc degree in architecture, engineering, computer science, or a related field.
• Excellent verbal and written communication skills—you know how to explain complex ideas simply!

Your Personality:

• A natural empathic listener who genuinely cares about customer concerns.
• A team player who thrives in collaborative environments but can also work independently when needed.
• Customer-focused with a commitment to delivering exceptional service every time.

What We Offer

At Graphisoft, we believe our people are our greatest asset. Here is what you can look forward to:

• A dynamic work environment where innovation thrives.
• Opportunities for professional growth through training, mentorship, and career development programs.
• A supportive team culture that celebrates diversity, creativity, and collaboration.
• The chance to work on impactful projects that make a difference in the lives of professionals worldwide.

If you are excited about this opportunity and ready to take your career to the next level with Graphisoft, we would love to hear from you! Apply today and let’s build something extraordinary together.