Technical Support Engineer 2 - Sao Paulo

Datadog; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global SaaS business is seeking a Technical Support Engineer 2 in São Paulo. This role involves responding to customer inquiries, documenting issues, and enhancing the client experience using the platform. Ideal candidates are self-motivated and detail-oriented with programming knowledge. The company fosters a diverse and inclusive environment offering career development opportunities.

Serviços

New hire stock equity (RSUs)

Employee stock purchase plan

Continuous career development

Qualificações

• Desire for continuous learning and self-improvement.
• Ability to work a rotating schedule that requires weekend availability.

Responsabilidades

• Respond to client requests while educating them on the platform.
• Reproduce issues and engage with integrations used by Datadog.
• Create documentation and knowledge-based articles.

Conhecimentos

Self-motivated

Detail-attentive

Client-centric approach

Programming experience

Basic knowledge of Linux

Formação académica

CS or Engineering majors

Descrição da oferta de emprego

Technical Support Engineer 2 - Sao Paulo

The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.

The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

You Will:

• Respond to client requests on our fast paced team while continuing to educate our clients on the use of the platform
• Reproduce issues and dive into the 400+ integrations that Datadog works with
• Build out documentation and knowledge based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions

You Are:

• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• A master at one thing: tell us all about it
• Able to work a rotating schedule that requires weekend availability

Bonus Points:

• CS or Engineering majors
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• You want to start your own company someday

Why You Should Apply:

• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally.

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.