Technical Support Engineer

buscojobs Brasil; Rio Grande do Sul; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil is seeking a UiPath Support Engineer to manage and optimize automation solutions. The ideal candidate has over 2 years of experience with UiPath tools, strong technical skills in C# or VB.NET, and excellent English communication skills. This role focuses on ensuring operational efficiency and providing high-level support. Competitive benefits are offered.

Qualificações

• At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
• Proven background in incident, change, and problem management.
• Familiarity with ticketing platforms like Jira or ServiceNow.

Responsabilidades

• Ensure seamless operation of production automations by providing L1 / L2 / L3 support.
• Continuously monitor bot’s performance and availability.
• Respond to incidents and requests in line with ITIL best practices.

Conhecimentos

UiPath Studio

C#

VB.NET

SQL

REST APIs

English communication

Agile mindset

Formação académica

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Ferramentas

Jira

ServiceNow

Descrição da oferta de emprego

About us

At Softbinator Technologies, we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions that have a tangible impact.

We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.

We\'re not just embracing AI - we\'re building with it, around it, and through it.

What we are looking for

A UiPath Support Engineer with solid experience in managing and optimising automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.

With these skills, you are our perfect match

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
• Proven background in incident, change, and problem management.
• Strong technical skills in C# or VB.NET, SQL, REST APIs.
• Familiarity with Jira, ServiceNow, or other ticketing platforms.
• Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
• Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
• Excellent English communication skills, both written and spoken.
• Collaborative mindset, customer orientation, and adaptability.
• It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining.
• Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory.
• Knowledge of VBA and Microsoft Office automation is also a plus.
• Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.
• Strong verbal and written English communication skills.

How you’ll drive success

• Ensure seamless operation of production automations by providing L1 / L2 / L3 support.
• Continuously monitor bot’s performance and availability, addressing issues proactively.
• Respond to incidents and requests in line with ITIL best practices.
• Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
• Partner with business users to troubleshoot issues and roll out improvements.
• Keep documentation updated and processes refined for smooth support operations.
• Act as the bridge between automation developers, business stakeholders, and operations teams.