Technical Support Engineer

ALLSTARSIT

Florianópolis

Teletrabalho

BRL 322 927

Tempo integral

14 dias+

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Resumo da oferta

A leading Business Intelligence platform is seeking a Technical Support Engineer to assist enterprise organizations and startups in data analytics. The role involves diagnosing complex technical issues, developing tailored solutions for customers, and presenting technical information effectively. Candidates should have experience in web applications, databases, and BI tools like Microsoft Power BI. This is a full-time position based in Brazil, offering a salary of $60,000/year USD.

Qualificações

Experience troubleshooting complex technical problems in Linux and Windows.
Ability to develop solutions for customer needs.
Capable of managing critical issues affecting customers.

Responsabilidades

Investigate technical problems and diagnose root causes.
Manage critical business impacts for customers.
Present complex technical information to customers.
Work with R&D and Product teams.

Conhecimentos

Supporting complex product infrastructure

Troubleshooting web applications

Databases (MS SQL, MySQL, Oracle)

ETL and BI tools experience

Working with logs and monitoring tools

Familiarity with Linux and Kubernetes

Communication with English-speaking customers

Ferramentas

Microsoft Power BI

Grafana

New Relic

Kibana

Descrição da oferta de emprego

Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.

About Role

As a Technical Support Engineer you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.

Responsibilities

Investigate technical problems and diagnose root causes in Linux and Windows servers
Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features)
Manage critical issues that impact customer’s business
Work with R&D and Product teams to meet customer requirements and improve our product
Present complex technical information about the product to the customers
Take part in the creation and maintenance of our knowledge-based and community
Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documents

Work Hours

US East business hours

Main Skills (What You’ve Already Accomplished...So Far)

You already experienced with supporting complex product infrastructure and applications
You have experience with troubleshooting web applications
You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level
You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas
You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana
You are familiar with Linux, Kubernetes
You have experience in communication with English-speaking customers

Nice to have