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Technical Support Engineer

buscojobs Brasil

Bahia

Presencial

BRL 80.000 - 120.000

Tempo integral

Ontem
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Resumo da oferta

A tech firm in Brazil is seeking a UiPath Support Engineer to optimize automation solutions. This role involves providing support, monitoring bot performance, and ensuring process improvements. Ideal candidates have at least 2 years of experience with UiPath tools, strong technical capabilities in coding, and excellent communication skills. A proactive mindset and ability to work collaboratively are essential. Competitive compensation and an innovative work environment are offered.

Qualificações

  • At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
  • Proven background in incident, change, and problem management.
  • Familiarity with Jira, ServiceNow, or other ticketing platforms.

Responsabilidades

  • Ensure seamless operation of production automations by providing L1 / L2 / L3 support.
  • Continuously monitor bot’s performance and availability.
  • Respond to incidents and requests in line with ITIL best practices.

Conhecimentos

Hands-on experience with UiPath Studio
Strong technical skills in C# or VB.NET
Excellent English communication skills
Ability to troubleshoot efficiently
Agile mindset

Formação académica

Bachelor’s or Master’s degree in Computer Science or Engineering

Ferramentas

Jira
ServiceNow
Descrição da oferta de emprego
About us

At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build cutting-edge solutions that have a tangible impact.

We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.

We\'re not just embracing AI - we\'re building with it, around it, and through it.

What we are looking for

A UiPath Support Engineer with solid experience in managing and optimising automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.

With these skills, you are our perfect match
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
  • Proven background in incident, change, and problem management .
  • Strong technical skills in C# or VB.NET, SQL, REST APIs .
  • Familiarity with Jira, ServiceNow, or other ticketing platforms .
  • Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
  • Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
  • Excellent English communication skills, both written and spoken.
  • Collaborative mindset, customer orientation, and adaptability.
  • It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining .
  • Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
  • Knowledge of VBA and Microsoft Office automation is also a plus.
  • Agile mindset : proactive, communicative, and capable of delivering value in incremental steps.
  • Strong verbal and written English communication skills.
How you’ll drive success
  • Ensure seamless operation of production automations by providing L1 / L2 / L3 support .
  • Continuously monitor bot’s performance and availability, addressing issues proactively.
  • Respond to incidents and requests in line with ITIL best practices .
  • Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
  • Partner with business users to troubleshoot issues and roll out improvements.
  • Keep documentation updated and processes refined for smooth support operations.
  • Act as the bridge between automation developers, business stakeholders, and operations teams.
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