Technical Support Consultant (Data & Analytics)

IQVIA; São Paulo; Presencial; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

IQVIA is seeking a technically skilled professional to join our Technology Product Development Support team in a client-facing role. You will gather requirements, translate them into specifications, and manage a busy ticketing queue while ensuring timely resolution.

You’ll participate in QA, UAT, and production launches, and collaborate with the product team to support platform functionality. Applicants should have a CS degree, at least two years of relevant experience, and a basic SQL skillset.

Qualificações

• Requires Bachelor's Degree in Computer Science or related field.
• 2 years of related experience required.
• Basic SQL with ability to write queries and joins.
• HIPAA and healthcare data privacy knowledge is a plus.

Responsabilidades

• Gather requirements from customers and translate into technical specifications.
• Manage day-to-day of the ticketing queue ensuring timely completion.
• Prepare recurring internal meetings and advise on timeline progression.
• Ensure tickets are up to date and escalate as needed.
• Build weekly client slides showing project status.
• Participate in QA, UAT and production launch support.
• Collaborate with product development to support platform functionality.
• Provide Tier 2/3 support for custom integrations.
• Understand support processes and work in a support environment.
• Drive resolution to remediate both routine and non-routine problems with permanent solutions.

Conhecimentos

SQL

Formação académica

Bachelor's Degree in Computer Science

Descrição da oferta de emprego

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Essential Functions

• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Has working knowledge of support processes and working in support environment.
• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience

Req

• 2 years of related experience Req
• Basic SQL skillset (ability to write queries and joins)
• Strong attention to detail and process discipline.
• HIPAA, governance, and healthcare data privacy knowledge is a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.