Technical Service Lead - Protein

Amcor; São Paulo; Híbrido; BRL 70.000 - 100.000; Tempo integral

Resumo da oferta

Amcor is seeking a Technical Service Lead - Protein to join their team in Brazil. The role focuses on providing technical expertise and support to the commercial team in the packaging industry, specifically for protein products. The ideal candidate will have strong relationship-building skills and technical knowledge in packaging solutions. If you are passionate about innovation and customer satisfaction, this role may be perfect for you!

Qualificações

• Minimum of 5 years experience in technical sales or service.
• Strong knowledge in flexible packaging solutions.

Responsabilidades

• Support commercial teams in projects and technical discussions.
• Manage equipment installations and after-sales services.
• Conduct training sessions on equipment and technology.

Conhecimentos

Relationship building

Technical knowledge in packaging

Fluency in English

Fluency in Spanish

Formação académica

Bachelor's degree in Engineering

Descrição da oferta de emprego

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

At Amcor, we’re transforming the packaging industry to create a sustainable future. Our products impact the lives of millions every day across food, beverage, pharmaceutical, medical, home and personal care, and other essential products. With a bold commitment to make all our products recyclable or reusable by 2025, we’re positioned to make a real difference in the lives of people worldwide. We have a proud history dating back to the 1860s, evolving from a single paper mill in Melbourne to the global leader in packaging.

For us, customer centricity is at the heart of everything we do. We believe in building strong, lasting relationships with our clients by truly understanding their needs and delivering solutions that exceed their expectations. As part of our team, you'll have the opportunity to work in a culture that prioritizes customer satisfaction, encourages innovation, and values your contributions in making a difference for our clients.

Position: Technical Service Lead - Protein

Job Overview:

We are seeking a Machine Technical Lead in the Protein segment across Latin America. Commercial savvy professional . The ideal candidate has a strong technical knowledge in the packaging industry and primary packaging equipment for meats, cheese, and processed foods, along with exceptional relationship-building skills and fluency in English and Spanish. This role will be focused on installations and after-sales services within the region.

Key Responsibilities:

• Support the commercial team in equipment projects by actively participating in technical discussions and developing technical layouts.

• Structure the regional Calibrate program, responsible for proactive continuous improvement of client processes.

• Assist the plant tech service tech and FTS teams in critical cases related to material and equipment performance and qualification trials.

• Monitor new market technologies, competitor activities, and develop optimized processes to enhance equipment performance and reduce costs.

• Develop and train field and commercial teams to be self-sufficient in diagnosing equipment-related issues.

• Manage and execute equipment installations and participate on project startup

• Implement and manage local spare parts inventory and logistics

• Lead preventive and corrective maintenance agreements and pricing strategy.

• Identify automation opportunities and market needs through active participation in industry forums and fill MODA innovation pipeline.

• Leverage partnerships with packaging equipment suppliers to provide comprehensive solutions to clients in the protein segment.

• Conduct frequent training sessions with internal and external teams, highlighting technological advantages and benefits over competitors.

• Actively collaborate with the global team, discussing needs and bringing region-specific solutions.

• Participate in relevant trade shows and events, setting up strategic demonstration equipment for each region in alignment with the global team.

• Develop and manage the business pipeline related to after-sales services through the sale of parts and services.

• Focus on customer retention by identifying risks and implementing proactive strategies related to equipment performance expectations.

• Prepare performance reports, resource forecasts, and updates for management.

• Proven track record in the technical field of equipment related to primary packaging lines.
• Strong technical knowledge of flexible packaging solutions for the protein segment.
• Established relationships and influence within the protein industry in Latin America.
• Experience collaborating with packaging equipment suppliers.
• Strong focus on building relationships and customer-centric solutions.

Qualifications:

• Bachelor's degree in Engineering.
• Excellent communication skills in English and Spanish, with the ability to engage stakeholders at all levels.
• Minimum of 5 years of experience in technical sales or technical service within the protein segment, including flexible packaging, equipment, ingredients, or related solutions for the food industry, focusing on meats, cheeses, and processed products.
• Willingness to travel within the region as required.

At Amcor, we are stronger because of the diversity of talents, styles, cultures, and experiences within our team. Different perspectives lead to diverse solutions, which are essential for our success and innovation. We are a global team where everyone has a voice and can make a difference.

If you’re ready to make an impact in a thriving global organization, we’d love to hear from you!

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About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube