Technical Service Engineer - Building Materials (Mortar Powder & Coatings)

Beijing Oriental Yuhong Waterproof Technology Co.,Ltd; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the building materials sector is seeking a Technical Service Engineer to provide expert support for their Mortar Powder and coatings products. The role involves troubleshooting, customer training, and collaboration with R&D to optimize product performance. Candidates should have a strong background in chemical engineering or materials science, along with hands-on experience in technical service. This position offers the opportunity to work in a dynamic environment focused on innovation and sustainability.

Qualificações

• 3+ years of experience in technical service or application engineering.
• Advanced degrees or certifications (e.g., NACE, SSPC) are a plus.

Responsabilidades

• Provide technical support and troubleshooting for customers.
• Conduct on-site visits and develop technical training programs.
• Collaborate with R&D to improve product formulations.

Conhecimentos

Technical Support

Troubleshooting

Product Training

Collaboration

Formação académica

Bachelor’s degree in Chemical Engineering

Materials Science

Chemistry

Ferramentas

CAD software

Simulation tools

Descrição da oferta de emprego

Technical Service Engineer - Building Materials (Mortar Powder & Coatings)

Technical Service Engineer - Building Materials (Mortar Powder & Coatings)

Direct message the job poster from Beijing Oriental Yuhong Waterproof Technology Co.,Ltd

We are seeking a skilled Technical Service Engineer to provide expert technical support and solutions for our Mortar Powder & building material coatings product lines. This role combines hands-on field troubleshooting, customer training, and collaboration with R&D to optimize product performance and ensure customer satisfaction in construction, industrial, and architectural markets.

Responsibilities:

• Technical Support & Troubleshooting
• Serve as the primary technical contact for customers, distributors, and sales teams, resolving issues related to product application, performance, and compatibility (e.g., adhesion failure, curing defects, durability concerns).
• Conduct on-site visits to diagnose problems and recommend solutions for Mortar Powder (e.g., concrete additives, mortar mixes) and coatings (e.g., epoxy, waterproofing, decorative finishes).
• Product Training & Documentation
• Develop and deliver technical training programs for customers, contractors, and internal teams on product usage, safety protocols, and best practices.
• Create detailed technical documentation, including application guides, safety data sheets (SDS), and troubleshooting manuals.
• Product Optimization & Testing
• Collaborate with R&D and QA teams to improve product formulations based on field feedback and performance data.
• Perform lab and field tests to validate product compatibility with substrates (concrete, wood, metal) and environmental conditions (humidity, temperature).
• Compliance & Sustainability
• Ensure products meet industry standards (e.g., ISO, ASTM) and environmental regulations (e.g., low VOC, REACH compliance).
• Advocate for sustainable solutions, such as eco-friendly coatings or recycled sand powder applications.
• Cross-Functional Collaboration
• Support sales teams by participating in client meetings, demonstrating product value, and addressing technical inquiries during pre- and post-sales phases.
• Work with supply chain to address logistics or raw material challenges impacting product performance.

Qualifications:

Bachelor’s degree in Chemical Engineering, Materials Science, Chemistry, or related field. Advanced degrees or certifications (e.g., NACE, SSPC) are a plus. 3+ years of experience in technical service, R&D, or application engineering within the building materials, coatings, or construction chemicals industry. Sherwin williams,Sika,etc are preferred.

Required Skills:

• In-depth knowledge of Mortar Powder applications (e.g., cementitious systems) and coating technologies (e.g., epoxy, polyurethane, acrylic).
• Proficiency in laboratory testing methods, data analysis, and root-cause analysis for product failures.
• Familiarity with CAD software, simulation tools, or digital tools for technical documentation is advantageous.

Preferred Skills:

• Experience with green building certifications (e.g., LEED, BREEAM).
• Multilingual skills for roles supporting global markets (e.g., Spanish, Portuguese, Mandarin).
• Willingness to travel up to 50% for customer site visits and industry events.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Wholesale Building Materials

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