Technical Project Manager

Sitel Corp.; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer experience company is seeking a Technical Project Manager for Conversational AI projects. This remote role involves overseeing Digital Solutions projects while collaborating with cross-functional teams to ensure successful project execution, involving chatbots and voicebots.

Qualificações

• Over 6 years as Project Manager with Digital Solutions including chatbots and AI.
• Experience using Agile methodologies such as Scrum.
• Proficient with project management tools.

Responsabilidades

• Plan the implementation project for the chatbot, defining objectives and work plan.
• Oversee the qualified team, assign tasks, and monitor project stages.
• Manage project budget and communicate with stakeholders.

Conhecimentos

Project Management

Agile Methodologies

Digital Solutions

Fluent in English

Fluent in Portuguese

Formação académica

Bachelor’s degree or equivalent work experience

Ferramentas

Jira

Confluence

Smartsheet

Descrição da oferta de emprego

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As the Technical Project Manager for Conversational AI projects you will oversee the end-to-end execution of projects involving chatbots, voicebots, and other AI solutions. In this role, you will define project scope, goals, and deliverables in collaboration with stakeholders and according to the approved methodology, create detailed project plans, and ensure deadlines, team allocation, and budget. You will work together with cross-functional teams, including Conversational Designers, AI specialists, Data Specialists and Developers, to lead and deploy advanced conversational projects.

This role is remote but you must live in the LATAM region.

Primary Job Responsibilities

• Plan the implementation project for the chatbot, defining clear objectives and a detailed work plan
• Oversee a qualified team, assigning tasks and responsibilities
• Supervise and monitor all stages of the project, ensuring progress and resolving issues
• Identify and mitigate project risks, developing contingency strategies
• Manage the project budget, invoices process and controlling project costs
• Engage and regularly communicate with relevant project stakeholders
• Translate business requirements into actionable technical plans and milestones
• Evaluate the technical feasibility and complexity of feature requests by reviewing architecture diagrams, documentation, and AI model capabilities
• Manage end-to-end integration processes within projects, effectively communicating in technical terms with developers and Practice Experts
• Participate in cross-functional collaboration on initiatives involving APIs, LLM integration, and Conversational AI platforms
• Participate in technical discussions on LLM model selection, architecture decisions, and overall solution viability
• Be able to monitor model performance metrics (e.g., latency, token usage, etc) and escalate technical blockers or quality risks when necessary
• Creation and review of technical documentation to ensure clarity and completeness
• Identify and mitigate technical risks related to scalability, latency, privacy, and model limitations
• Implement defined processes and quality standards, conducting testing and gathering feedback for continuous improvements of the project
• Evaluate the performance of the bot post-implementation, analyzing metrics and collecting data to identify enhancement opportunities
• Create kick off decks, client presentations and overview monthly reports decks
• Handles technical meetings and presentations to the client

Skills and Qualifications

• Fluent in English and Portuguese
• A bachelor’s degree or equivalent work experience
• +6 years working as Project Manager with Digital Solutions including chatbot, AI, voicebots or process automation
• Experience on Agile Methodologies, as Scrum
• Proficiency in Project Management tools as Jira, Confluence, Smartsheet, etc.

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter