Technical Program Manager , LATAM Integration Team

myGwork - LGBTQ+ Business Community; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Technical Account Manager to drive business growth through strategic partnerships in Brazil. This role involves building strong relationships, providing essential technical support, and engaging with development teams to enhance integration with Amazon's marketplace. You will play a pivotal role in balancing Amazon's objectives with the needs of sellers, ensuring successful project execution and identifying opportunities for improvement. If you are passionate about technology and relationships and want to make a significant impact, this position offers an exciting opportunity to thrive in a diverse and inclusive environment.

Qualificações

• Strong technical skills to support development and testing.
• Ability to manage relationships and negotiate with partners.

Responsabilidades

• Manage a group of partners and their project pipelines.
• Provide technical support and maintain communication with teams.
• Analyze metrics and seller experience for improvement opportunities.

Conhecimentos

Technical Support

Relationship Management

API Integration

Troubleshooting

Project Management

Formação académica

Bachelor's Degree in a related field

Ferramentas

Amazon Marketplace Web Service (MWS)

SP-APIs

Descrição da oferta de emprego

DESCRIPTION:

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. Therefore, we act intentionally to ensure that our internal environment reflects the plurality of the businesses we engage with and the customers we serve.
In Brazil, we have a Diversity, Equity, and Inclusion squad formed by representatives from different roles and areas, as we understand that this agenda must encompass various perspectives and multiple experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. We acknowledge our responsibility and need for change, understanding that 'Success and Scale Bring Broad Responsibility'.
Our affinity groups are built from and by volunteers from different businesses and actively contribute to our DE&I strategy definition. They act as ambassadors of this agenda and will support you from Day 1. Remember, at Amazon, 'It's always Day 1'. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities, to be launched in 2022.

Are you someone who can make a significant impact on Amazon's ability to drive business growth? Are you comfortable digging into business and technical requirements as well as metrics development? Then this is the position for you.
We are looking for Technical Account Managers to own and implement a roadmap of new strategic Amazon initiatives with our Integrators in Brazil (Marketplace Hubs). You will be responsible for building relationships, providing technical support, and engaging our partners' development teams to implement, maintain, and grow their integrations with Amazon's marketplace.
The Technical Account Manager must balance Amazon's objectives with the needs of sellers while driving the integration process through our MWS APIs and SP-APIs. This position requires a combination of technical skills (to support development and testing) and relationship skills (to negotiate and engage our partners to meet agreed deadlines). Additionally, the Technical Account Manager will analyze pain points, metrics, and seller experience to identify improvement opportunities.
In this role, you will need to understand our integration APIs (Amazon Marketplace Web Service - MWS and SP-APIs), which is an integrated web service that helps sellers programmatically exchange information on listings, orders, payments, reports, and more.
Job functions include:

1. Be responsible for a group of partners and manage the pipeline of projects with them.
2. Maintain daily/weekly contact with their teams via phone and email and conduct recurrent visits.
3. Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting, and testing.
4. Keep external and internal teams informed about key project issues and actively collaborate with responsible teams to identify and resolve challenges.
5. Understand seller API documentation and interact with their teams to deeply comprehend our APIs, follow guidelines, and seek support when complex problems arise.
6. Provide 2nd level support for complex cases when necessary.
7. Serve as a technical consulting expert to the Product Manager on evaluating the best solutions, estimating efforts, and defining product roadmaps.

BASIC QUALIFICATIONS:

1. Daily/weekly contact with teams via phone and email, including recurrent visits.
2. Provide technical support to development teams on documentation, best practices, example codes, troubleshooting, and testing.
3. Keep external and internal teams informed about key project issues and actively work with responsible teams to identify and resolve challenges.
4. Understand seller API documentation and interact with teams to deeply understand our APIs, follow guidelines, and seek support when complex problems arise.

PREFERRED QUALIFICATIONS:

Be a technical consulting expert to the Product Manager on evaluating the best solutions, estimating efforts, and defining product roadmaps.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.