Technical Operations Engineer II/SRE – ID #00050

Werben HR; Manaus; Híbrido; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A global remote/hybrid company is seeking a candidate with Web3 expertise to maintain and enhance production systems. This role involves troubleshooting complex issues, monitoring system performance with tools like Grafana and DataDog, and collaborating across teams to ensure operational excellence. Strong analytical and technical skills are essential for success in this position.

Qualificações

• Strong technical skills in Web3 technologies.
• Ability to troubleshoot and enhance production systems.
• Experience with system monitoring tools.

Responsabilidades

• Provide advanced support for complex Web3 issues.
• Monitor system performance using analytical tools.
• Define and enforce SLO/SLA objectives.
• Innovate to solve challenges and minimize technical debt.
• Collaborate with cross-functional teams for system efficiency.

Conhecimentos

Web3 expertise

Advanced analytical skills

Collaboration skills

Technical direction ability

Ferramentas

Grafana

DataDog

Descrição da oferta de emprego

Overview

The individual will collaborate closely with Infrastructure Architecture and Operations, Security, Development, and Business units’ teams throughout Hybrid Cloud GitOpsPlatform journey to execute on large-scale projects, operationalize technologies, establish technology road maps, and help set standards & processes. This role designs, implements, and manages internal and perimeter networks, including end-to-end networking, load balancing, and firewall automation. The company powers a blockchain-based ecosystem and aims to be the indispensable utility for Web3-enabled businesses and applications. The team maintains high-performance global data infrastructure for customers serving billions of requests daily. Our client is a global remote/hybrid company HQ’d in Miami, Florida.

The role focuses on maintaining, troubleshooting, and enhancing the performance and reliability of production systems, with emphasis on complex Web3 technologies. This position requires Web3 expertise, strong technical skills, analytical capability, and collaboration to ensure operational excellence.

Hours: 6AM – 2PM EST.

Responsibilities

• Advanced Web3 Support: tackle complex Web3 issues, conduct post-mortems, provide technical direction in customer calls, and lead remediation efforts during incidents.
• System Monitoring and Analysis: use advanced analytical and dashboard skills (e.g., Grafana, DataDog) to monitor system performance and health.
• Process and SLA/SLO Management: define, enforce, and ensure the organization meets stringent SLO/SLA objectives, contributing to platform reliability.
• Hands-On Problem Solving: innovate to solve complex challenges quickly and efficiently, while minimizing technical debt and implementing preventive measures.
• Collaboration and Support: work closely with the Support L1 team and cross-functional teams to maintain system efficiency.

Requirements

(Not provided in the excerpt.)