Technical IT Services Analyst

dynaTrace software GmbH; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company seeks a Technical Service Analyst for a hybrid role based in São Paulo, Brazil. The role encompasses troubleshooting, service request fulfillment, and collaboration on IT projects, requiring a minimum of 1 year of experience in desktop support. Join a dynamic team that values innovation and offers tailored career development in a diverse environment.

Serviços

Career development program

Innovative work environment

International team collaboration

Qualificações

• At least 1 year of experience in desktop technical support.
• Experience supporting the IT needs of executive-level leaders.

Responsabilidades

• Troubleshoot IT-related issues and guide users.
• Manage assets, stock, and demand for IT resources.
• Participate in discussions for workplace improvements.

Conhecimentos

Desktop technical support

Microsoft Windows desktop OS

Basic networking principles

Microsoft Office 365

Microsoft Intune

Support for MAC OS

Formação académica

HS Diploma or GED

Technical studies related to IT

Descrição da oferta de emprego

Your role at Dynatrace

Incident & Problem Management:

• Troubleshoots, accurately diagnoses, and/or forwards IT-related issues.
• Walks users through recommended problem-solving steps.

Service Request Fulfillment:

• Provides software, hardware products, and workplace equipment following work instructions.
• Fulfills user and access management requests following work instructions.
• Answers and forwards technical questions, supporting users in all IT technical matters.
• Learns technical change requests implemented by backend teams.
• Manages assets, stock, and demand.
• Ensures accurate stock and inventory management; prepares asset demands.
• Executes disposals following work instructions.

Projects & Improvements:

• Assists onsite with general IT build-out tasks.
• Participates in discussions for workplace improvements.
• Learns best practices for IT service processes, points out ambiguities, and asks questions to improve daily operations.

Collaboration & Learning:

• Enhances skills as an Engineer and professional, broadening horizons beyond current assignments.
• Seeks to learn from peers, feedback, training, and technical literature.
• Reads and understands step-by-step guides and technical work instructions.

The Technical Service Analyst position is a hybrid role based in our Sao Paulo, Brazil Office.

All resumes must be submitted in English to be considered.

What will help you succeed

Minimum Qualifications:

• At least 1 year of experience in desktop technical support.
• HS Diploma or GED required.
• Technical studies related to IT.
• Experience with Microsoft Windows desktop OS and basic networking principles.
• Experience with Microsoft Office 365.
• Experience with Microsoft Intune.
• Experience supporting MAC OS is a plus.
• Experience supporting the IT needs of executive-level leaders.

Why you will love being a Dynatracer

• A one-product software company creating value for large enterprises and millions of end users globally, aiming for software that works perfectly.
• Working with cutting-edge technologies and leading innovation in tech, marketing, design, and research.
• A team that values unconventional ideas and pushes boundaries.
• An environment fostering innovation, creative collaboration, and growth.
• A unique, tailored career development program recognizing potential, promoting strengths, and supporting career goals.
• An international environment with Dynatracers worldwide, with English as the corporate language.
• A culture shaped by diverse personalities, expertise, and backgrounds.