Technical Enablement & Documentation Specialist

WorkSpan; Brasil; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

WorkSpan is seeking a Technical Enablement professional responsible for creating and scaling documentation and enablement materials that enhance partner execution. The ideal candidate will develop structured documentation aligning with product updates and deliver engaging training resources.

Applicants should have 3-6 years in relevant roles, strong communication skills, and experience with CRM tools like Salesforce. The company supports a collaborative and agile work environment.

Qualificações

• 3–6 years in Technical Enablement or Documentation roles.
• Ability to lead customer discussions and explain technical concepts.
• Experience with CRM systems, particularly Salesforce.

Responsabilidades

• Build structured product documentation for partners.
• Create enablement assets like walkthroughs and guides.
• Support ticket improvements through enablement.

Conhecimentos

Technical Enablement

Excellent communication skills

Agile environment experience

SaaS integrations

Time management

Ferramentas

Salesforce

Adobe Suite

Google Suite

Descrição da oferta de emprego

WorkSpan is building the world’s largest, trusted co‑selling network, currently serving seven of the world’s ten largest partner ecosystems and managing $50 B of customer pipeline. The company powers partners such as AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and many others, backed by a $30 M Series C round and investors Insight Partners, Mayfield and M12.

Join Our Team For The Opportunity To

• Own your results and make a tangible impact on the business
• Develop a deep understanding of GTM working closely with leadership across sales & marketing
• Work with driven, passionate people every day
• Be a part of an ambitious, supportive team on a mission

About The Role

This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co‑sell and marketplace workflows. Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.

Key Responsibilities

• Core Responsibilities – Documentation
  • Build structured product documentation
  • Align documentation with product releases and changes
  • Maintain integration documentation (CRM, APIs, data validation)
  • Create troubleshooting libraries and error resolution guides
• Core Responsibilities – Enablement (Expanded)
  • Create enablement assets
    • Step‑by‑step walkthroughs
    • Quick reference guides
    • Interactive demos (where applicable)
    • Process maps and visual workflows
    • FAQs, common pitfalls and how to avoid them
  • Deliver lightweight training
    • Recorded sessions
    • Live walkthroughs
    • Office hours / Q&A sessions
  • Support‑Driven Enablement
    • Convert support tickets into enablement improvements
    • Identify repeat issues and create targeted training
    • Build decision trees for faster troubleshooting
    • Partner with support to reduce ticket volume
  • AI‑Ready Enablement
    • Structure content for AI assistants and copilots
    • Create modular knowledge blocks for reuse
    • Enable smart search and contextual help
    • Contribute to AI‑driven support and enablement initiatives

Qualifications

• Required Qualifications
  • 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
  • Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences
  • Comfortable working in Agile, fast‑paced, customer‑facing environments
  • Experience with SaaS integrations and CRM systems (Salesforce preferred)
  • Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
  • Strong time management and organizational skills
  • Highly coachable and strong ability to implement feedback
  • Ability to work closely and collaboratively with the team
• Preferred Qualifications
  • Video editing skills using software such as Adobe Suite, ScreenFlow, iMovie
  • Knowledge of LLMs (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)
  • AI tools (Claude, Gemini)
  • Strong technical understanding (APIs, integrations)
  • Ability to translate complexity into actionable guidance
  • Strong execution and ownership mindset