Technical Customer Support Specialist (Independent Contractor)

TechTree; Brasil; Presencial; BRL 83 000 - 165 000; Tempo parcial

Resumo da oferta

TechTree is seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex API, integrations, and our AI audio platform in a fast-moving startup. This independent contractor role requires minimal guidance, rapid feature adoption, and adaptability to constant change; Mandarin language skills are a strong plus.

You will diagnose API issues, read code, and translate technical findings into clear explanations for customers and internal teams.

Qualificações

• 2-3 years of experience in technical customer support in SaaS or high-growth tech environments.
• Strong technical troubleshooting background with focus on API issues and data/logs.

Responsabilidades

• Troubleshoot API-related issues and read/interpret code and logs.
• Translate complex technical findings into clear explanations for customers and internal teams.
• Collaborate on AI audio platform support and telephony-related integrations (Twilio, SIP).
• Prioritize depth of technical understanding over generic support skills in a fast-paced startup environment.

Conhecimentos

API troubleshooting

GCP & Logs

SQL

Code reading

SaaS support

Mandarin

Telephony troubleshooting

Ferramentas

Twilio

SIP

AI tools

Descrição da oferta de emprego

We are seeking a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. The role requires working in a fast-moving startup environment with minimal guidance, quickly understanding new features and systems, and adapting to constant change.

Please note: this is an independent contractor role, with no benefits and health insurance.

What You'll Do

The candidate should have a strong background in technical support within SaaS or high-growth tech environments, be comfortable with troubleshooting API-related issues, and be able to read and reason about code. They should have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams. Fluent Mandarin language is a strong plus.

The role also involves troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms, which is a major area of support offered.

What You'll Bring

The candidate should have 2-3 years of experience in technical customer support, preferably in SaaS or high-growth tech environments, with a focus on B2B/enterprise. They should have a strong technical troubleshooting background, prioritize technical depth over generic support skills, and have the ability to quickly ramp up with minimal onboarding and operate effectively in ambiguity. The role thrives in a fast-paced, changing startup environment with limited process and documentation.

Technical skills required include:

GCP & Data: Hands-on experience with GCP tools, especially GCP Logs. Solid understanding of SQL for querying, investigating, and validating data in logs.

AI & Audio skills include a strong interest in AI, familiarity with LLM concepts, and a basic understanding of how AI models are used in production workflows. Interest or experience in audio technology or media processing is a plus, with prior use of AI audio tools being a bonus.

The role requires a highly autonomous individual who manages their own workload, priorities, and learning without close supervision. They should be a fast learner, adaptable, proactive, and possess strong soft skills such as clear communication, attention to detail, collaboration, and accountability.