Technical Customer Support Representative

buscojobs Brasil; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative and growth-oriented company is seeking a Technical Customer Support Representative to join their dynamic team. This remote position is perfect for someone with a passion for customer service and technical support, particularly in the healthcare sector. You will play a crucial role in ensuring customer satisfaction by providing timely solutions and support for veterinary practices. With a focus on collaboration and individual empowerment, this role offers the opportunity to make a real impact while working alongside talented colleagues in a fast-paced environment. If you thrive on challenges and enjoy helping others, this position is for you.

Serviços

15 days Paid Time Off (PTO)

1 floating day

3 sick days

National holidays

Qualificações

• 2+ years of Level 1 support experience, preferably in a healthcare environment.
• Excellent written and verbal English communication skills.

Responsabilidades

• Perform core functions of technical support and configuration tasks.
• Provide timely responses to customer support inquiries via phone, chat, and email.

Conhecimentos

Technical Support

Customer Service

Zendesk

Critical Thinking

Communication Skills

Organizational Skills

Ferramentas

Zendesk Talk

Zendesk Messaging

Zendesk Support

Descrição da oferta de emprego

Technical Customer Support Representative

23/04/2025

Technical Customer Support Representative (L1)

***Please consider this opportunity is ONLY available for people residing in Brazil, Colombia, and Bolivia***

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a veterinary clinic, hospital, or similar. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and customer satisfaction. Your role will involve all aspects of support, including product demonstrations and customer education.

Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality of care to pet owners. The company is well-funded, growth-stage, and comprises individuals who thrive in a fast-paced, passionate, and entrepreneurial environment. Currently, they serve thousands of veterinarians within their customer base.

Responsibilities

1. Perform core functions of technical support, configuration tasks, and scheduling.
2. Maintain high reliability in terms of on-time attendance and availability during assigned shifts.
3. Provide timely responses and resolutions to all inbound customer support inquiries via phone, chat, and email, understanding customer needs and feedback.
4. Demonstrate understanding of the clients' core products and common use cases within the veterinary industry, engaging effectively with customers on their issues.
5. Identify the root cause of customer issues, understand the steps to replicate and resolve them within the client's means, and escalate when necessary.
6. Stay updated on product knowledge to help build and curate knowledge articles.
7. Deliver excellent customer experiences to clinics and pet owners.
8. Ensure that root causes and solutions are consistently provided.

Required Experience

1. Excellent written and verbal English communication skills.
2. 2+ years of Level 1 support experience for a SaaS product.
3. Experience with Zendesk Talk, Messaging, Support, or similar platforms.
4. Great attention to detail and strong organizational skills.
5. Proven experience in a vibrant, dynamic startup environment.
6. Ability to work independently or within a team.
7. Trustworthy, team-oriented, and transparent.

Preferred Experience

• Supporting clinician environments, including veterinarian clinics, doctor offices, or hospitals.

Additional Information

• Feel empowered to share your ideas and think big!
• You will own your role and be recognized for your contributions.
• Collaborate with smart and creative colleagues.
• Making mistakes is part of learning. Be transparent!
• We value you as an individual, without presumptions or judgment. Be your extraordinary self!
• Benefits include 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and national holidays.
• Start date: ASAP.

We are a privately held, nearshore software development company providing outsourced resources to North American firms. Our mission is to offer talented developers who enjoy challenging work, want to grow their skills, and excel in a fast-paced, dynamic team environment. We focus on providing world-class remote resources as valued client team members. If this opportunity excites you, consider joining our team!