Technical Customer Support Representative

buscojobs Brasil; Rio Grande do Sul; Teletrabalho; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

An innovative company is seeking a full-time, remote Technical Customer Support Representative to enhance customer satisfaction in the veterinary industry. With over 2 years of Level 1 support experience, you'll utilize your critical thinking skills to provide timely solutions and product demonstrations. This role offers the chance to work in a fast-paced, entrepreneurial environment, collaborating with creative colleagues. Enjoy benefits like PTO and a dynamic work culture that values individuality and transparency. If you're passionate about technology and customer service, this opportunity is perfect for you.

Serviços

15 days PTO

1 floating day

3 sick days

Holidays

Qualificações

• Over 2 years of Level 1 support experience with SaaS products.
• Excellent written and verbal English communication skills.

Responsabilidades

• Perform technical support and configuration tasks.
• Respond promptly to inbound support requests via phone, chat, and email.

Conhecimentos

Technical Support

Communication Skills

Critical Thinking

Attention to Detail

Organizational Skills

Ferramentas

Zendesk

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please note this opportunity is ONLY available for residents of Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with over 2 years of Level 1 support experience, preferably in healthcare environments such as clinics, hospitals, or veterinary practices. You will utilize your critical thinking skills to understand customer needs and provide timely solutions that enhance customer satisfaction. Your role will include product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality of care to pet owners. The company is well-funded, growth-stage, and thrives in a fast-paced, entrepreneurial environment, serving thousands of veterinarians today.

Responsibilities

• Perform technical support, configuration tasks, and scheduling functions
• Maintain high reliability through punctuality and availability during assigned shifts
• Respond promptly to inbound support requests via phone, chat, and email, understanding customer needs and feedback
• Understand the core products and common use cases within the veterinary industry, engaging effectively with customers on their issues
• Identify root causes of issues, replicate problems when possible, and escalate unresolved issues appropriately
• Stay updated on product knowledge and contribute to knowledge base articles
• Deliver excellent customer experiences to clinics and pet owners
• Ensure consistent provision of root cause analysis and solutions

Required Experience

• Excellent written and verbal English communication skills
• Over 2 years of Level 1 support experience with SaaS products
• Experience with Zendesk Talk, Messaging, Support, or similar platforms
• Strong attention to detail and organizational skills
• Experience working in a vibrant, dynamic startup environment
• Ability to work independently and within a team
• Trustworthy, team-oriented, and transparent

Preferred Experience

• Experience supporting clinical environments such as veterinarian clinics, doctor offices, or hospitals

Additional Information

• Encourage innovative ideas and thinking big
• Ownership and recognition for your contributions
• Collaborate with smart and creative colleagues
• Learn from mistakes and be transparent
• We value individuality, transparency, and extraordinary contributions
• Benefits include 15 days PTO, 1 floating day, 3 sick days, and holidays
• Start date: ASAP

About Velozient

We are a privately held nearshore software development company providing outsourced development resources to North American clients. Our mission is to offer talented developers eager to grow their skills in a fast-paced environment. We focus on delivering world-class remote resources as valued team members. If this excites you, consider joining our team!