Technical Customer Support Representative

buscojobs Brasil; Rio de Janeiro; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dedicated Technical Customer Support Representative to join their remote team. This role is perfect for someone with a passion for helping others and a strong background in Level 1 support, particularly in the healthcare sector. You will engage with veterinary practices, providing exceptional service and solutions to enhance customer satisfaction. With a focus on collaboration and personal growth, this fast-paced environment offers the chance to make a real impact while working alongside talented colleagues. If you thrive in dynamic settings and are eager to contribute to a mission-driven team, this could be the perfect opportunity for you.

Serviços

15 days PTO

1 floating day

3 sick days

Observed holidays

Qualificações

• 2+ years of Level 1 support experience in a SaaS environment.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Perform core functions of technical support and configuration tasks.
• Respond promptly to inbound customer support inquiries via phone, chat, and email.

Conhecimentos

Technical Support

Customer Communication

Critical Thinking

Attention to Detail

Organizational Skills

Ferramentas

Zendesk

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please consider this opportunity is ONLY available for people residing in Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a doctor, veterinarian, or hospital setting. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and customer satisfaction. Your role includes product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality of care to pet owners. The company is well-funded, growth-stage, and thrives in a fast-paced, passionate, and entrepreneurial environment, with thousands of veterinarians in its customer base.

Responsibilities

• Perform core functions of technical support, configuration tasks, and scheduling.
• Maintain high reliability in attendance and availability during assigned shifts.
• Respond promptly to inbound customer support inquiries via phone, chat, and email, understanding customer needs and feedback.
• Understand the client's core products and common use cases within the veterinary industry, engaging effectively with customers on their issues.
• Identify root causes of customer issues, replicate problems, and resolve them within the client's means, escalating when necessary.
• Stay updated on product knowledge to contribute to knowledge articles.
• Deliver excellent customer experience to clinics and pet owners.
• Ensure consistent provision of root cause analysis and solutions.

Required Experience

• Excellent written and verbal English communication skills.
• 2+ years of Level 1 support experience for a SaaS product.
• Experience with Zendesk Talk, Messaging, Support, or similar platforms.
• Strong attention to detail and organizational skills.
• Experience working in a vibrant, dynamic startup environment.
• Ability to work independently or within a team.
• Trustworthy, team-oriented, and transparent.

Preferred Experience

• Experience supporting clinical environments such as veterinarian clinics, doctor offices, or hospitals.

Additional Information

• Share your ideas confidently—think big!
• Own your role and be recognized for your contributions.
• Collaborate with smart, creative colleagues.
• Mistakes are part of learning—be transparent and learn from them.
• We value you as an individual—be your extraordinary self!
• Benefits include 15 days PTO, 1 floating day, 3 sick days, and observed holidays.
• Start: ASAP.

About Velozient

We are a privately held, nearshore software development company providing outsourced resources to North American clients. Our mission is to offer talented developers who enjoy challenging work, want to grow their skills, and excel in a fast-paced, dynamic team environment. We focus on providing world-class remote resources as valued client team members. If this excites you, consider joining our team!