Technical Customer Support Representative

buscojobs Brasil; Região Geográfica Intermediária de Sorocaba; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is looking for a passionate Technical Customer Support Representative to join their remote team. In this role, you'll leverage your Level 1 support experience to assist veterinary practices in delivering top-notch care to pet owners. Your critical thinking skills will be essential as you engage with customers, resolve issues, and contribute to a vibrant, dynamic startup culture. With a focus on collaboration, recognition, and personal growth, this opportunity promises to be both rewarding and impactful. If you're ready to make a difference in the veterinary field, this is the perfect role for you.

Serviços

15 days PTO

1 floating day

3 sick days

Holidays

Qualificações

• 2+ years of Level 1 support experience in a SaaS environment.
• Excellent verbal and written English communication skills.

Responsabilidades

• Perform technical support and configuration tasks.
• Respond promptly to inbound support queries via multiple channels.
• Deliver excellent customer experiences to clinics and pet owners.

Conhecimentos

Technical Support

Customer Communication

Critical Thinking

Problem Solving

Attention to Detail

Organizational Skills

Team Collaboration

Ferramentas

Zendesk Talk

Zendesk Messaging

Zendesk Support

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please note this opportunity is ONLY available for residents of Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a veterinary clinic, hospital, or similar setting. You will utilize your critical thinking skills to listen to and understand customer needs, providing timely solutions that enhance value and satisfaction. Responsibilities include product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality care to pet owners. The company is well-funded, growth-stage, and thrives in a fast-paced, passionate, and entrepreneurial environment, serving thousands of veterinarians today.

Responsibilities

• Perform technical support, configuration tasks, and scheduling
• Maintain high reliability in attendance and availability according to shift schedules
• Respond promptly to inbound support queries via phone, chat, and email, understanding customer needs and feedback
• Understand core products and common veterinary industry use cases, engaging effectively with customers
• Identify root causes of issues, replicate problems when possible, and escalate unresolved issues
• Stay updated on product knowledge and contribute to knowledge articles
• Deliver excellent customer experiences to clinics and pet owners
• Ensure consistent root cause analysis and solutions

Required Experience

• Excellent written and verbal English communication skills
• 2+ years of Level 1 support experience with SaaS products
• Experience with Zendesk Talk, Messaging, Support, or similar platforms
• Strong attention to detail and organizational skills
• Experience working in a vibrant, dynamic startup environment
• Ability to work independently and within a team
• Trustworthy, team-oriented, and transparent

Preferred Experience

• Experience supporting clinician environments such as veterinarian clinics, doctor offices, or hospitals

Additional Information

• Share your ideas confidently; think big!
• Own your role and receive recognition for your contributions
• Collaborate with smart, creative colleagues
• Learn from mistakes; be transparent!
• We value your individuality—be the extraordinary you!
• Benefits include 15 days PTO, 1 floating day, 3 sick days, and holidays
• Start date: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American firms. Our mission is to offer talented developers eager to grow their skills in a fast-paced, dynamic team environment. We focus on providing world-class remote resources as valued client team members. If this excites you, consider joining our team!