Technical Customer Support Representative

buscojobs Brasil; Região Geográfica Intermediária de Juiz de Fora; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is looking for a passionate Technical Customer Support Representative to join their dynamic team. This remote role requires 2+ years of Level 1 support experience, ideally in a healthcare setting. You will leverage your critical thinking skills to understand and address customer needs, ensuring timely solutions that enhance satisfaction. Your responsibilities will include technical support, product demonstrations, and customer education. Join a fast-paced environment where your contributions are valued, and help shape the future of veterinary care technology!

Serviços

15 days PTO

1 floating day

3 sick days

National holidays

Qualificações

• 2+ years of Level 1 support experience, preferably in a healthcare environment.
• Excellent written and verbal English communication skills.

Responsabilidades

• Perform core functions of technical support and configuration tasks.
• Respond promptly to inbound customer support inquiries via phone, chat, and email.

Conhecimentos

Technical Support

Customer Service

Zendesk

Critical Thinking

English Communication

Ferramentas

Zendesk Talk

Zendesk Messaging

Zendesk Support

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please note this opportunity is ONLY available for residents of Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a veterinary clinic, hospital, or similar setting. You will utilize your critical thinking skills to listen to and understand customer needs, providing timely solutions that enhance value and customer satisfaction. Your responsibilities include product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality care to pet owners. The company is well-funded, growth-stage, and thrives in a fast-paced, passionate, entrepreneurial environment, serving thousands of veterinarians today.

Responsibilities

1. Perform core functions of technical support, configuration tasks, and scheduling.
2. Maintain high reliability in attendance and availability across assigned channels per shift schedule.
3. Respond promptly and effectively to inbound customer support inquiries via phone, chat, and email, understanding customer needs and feedback.
4. Develop understanding of the client's core products and common veterinary industry use cases, engaging effectively with customers on their issues.
5. Identify root causes of customer issues, replicate problems when possible, and resolve within the client's means, escalating when necessary.
6. Stay updated on product knowledge to contribute to knowledge articles and resources.
7. Deliver excellent customer experiences to clinics and pet owners.
8. Ensure consistent delivery of solutions and root cause analysis.

Required Experience

1. Excellent written and verbal English communication skills.
2. 2+ years of Level 1 support experience for SaaS products.
3. Experience with Zendesk Talk, Messaging, Support, or similar platforms.
4. Strong attention to detail and organizational skills.
5. Experience working in a vibrant, dynamic startup environment.
6. Ability to work independently and within a team.
7. Trustworthy, team-oriented, and transparent.

Preferred Experience

• Experience supporting clinician environments, including veterinarian clinics, doctor offices, or hospitals.

Additional Information

• Share and implement your ideas—think big!
• Own your role and be recognized for your contributions.
• Collaborate with smart, creative colleagues.
• Making mistakes is part of learning. Be transparent and learn from them!
• We value you as an individual—no presumptions or judgments. Be your best self!
• Benefits include 15 days PTO, 1 floating day, 3 sick days, and national holidays.
• Start date: ASAP.

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American firms. Our mission is to offer talented developers eager to tackle challenging work, grow their skills, and excel in a fast-paced, dynamic team environment. We focus on providing world-class remote resources as valued client team members. If this excites you, consider joining our team!