Technical Customer Support Representative

buscojobs Brasil; Região Geográfica Intermediária de Boa Vista; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a dedicated Technical Customer Support Representative to join their remote team. This role is perfect for those with a passion for technology and customer service, especially in the healthcare sector. You'll engage with veterinarians and clinics, providing exceptional support and solutions to enhance customer satisfaction. Join a dynamic environment where your ideas are valued, and you can take ownership of your role. With opportunities for growth and a supportive team, this is a chance to make a real impact in the veterinary industry.

Serviços

15 days PTO

1 floating day

3 sick days

Observed holidays

Qualificações

• 2+ years of Level 1 support experience, preferably in healthcare.
• Excellent written and verbal English communication skills.

Responsabilidades

• Perform core functions of technical support and configuration tasks.
• Respond promptly to inbound customer support inquiries via phone, chat, and email.

Conhecimentos

Technical Support

Critical Thinking

Communication Skills

Attention to Detail

Organizational Skills

Ferramentas

Zendesk

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please note that this opportunity is ONLY available for residents of Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a doctor, veterinarian, or hospital setting. You will utilize your critical thinking skills to listen to and understand customer needs, providing timely solutions that enhance value and customer satisfaction. Your role will involve product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality of care to pet owners. The company is well-funded, growth-stage, and composed of individuals who thrive in a fast-paced, passionate, and entrepreneurial environment. Currently, they serve thousands of veterinarians within their customer base.

Responsibilities

1. Perform core functions of technical support, configuration tasks, and scheduling.
2. Maintain high reliability in terms of punctuality and availability across assigned channels per shift schedule.
3. Respond promptly to inbound customer support inquiries via phone, chat, and email, understanding customer needs and feedback.
4. Demonstrate understanding of the client’s core products and common use cases within the veterinary industry, engaging effectively with customers on their issues.
5. Identify the root cause of customer issues, understand the steps to replicate and resolve the issue within the client’s means, and escalate when necessary.
6. Stay updated on product knowledge to contribute to knowledge articles.
7. Deliver an excellent customer experience to clinics and pet owners.
8. Ensure that root causes and solutions are consistently provided.

Required Experience

1. Excellent written and verbal English communication skills.
2. 2+ years of Level 1 support experience for a SaaS product.
3. Experience with Zendesk Talk, Messaging, Support, or similar platforms.
4. Strong attention to detail and organizational skills.
5. Experience working in a vibrant, dynamic startup environment.
6. Ability to work independently and within a team.
7. Trustworthy, team-oriented, and transparent.

Preferred Experience

1. Experience supporting clinical environments such as veterinarian clinics, doctor offices, or hospitals.

Additional Information

1. Values your ideas and encourages big thinking.
2. Ownership of your role and recognition for your contributions.
3. Work with intelligent and creative colleagues.
4. Embrace mistakes as learning opportunities and be transparent.
5. We value individuality and encourage you to be your best self.
6. Benefits include 15 days PTO, 1 floating day, 3 sick days, and observed holidays.
7. Start date: ASAP.

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American firms. Our mission is to offer talented developers who enjoy challenging work, wish to grow their skills, and thrive in a fast-paced team environment. We focus on providing world-class remote resources as valued client team members. If this excites you, consider joining our team!