Technical Customer Support Representative

buscojobs Brasil; Região Geográfica Imediata de Criciúma; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative and growth-stage company is seeking a dedicated Technical Customer Support Representative to join their remote team. This role is perfect for individuals with a passion for customer service and a knack for problem-solving, particularly in the veterinary sector. You'll engage with clients, providing essential support and solutions that enhance their experience with cutting-edge technology. If you thrive in a dynamic startup environment and enjoy making a difference, this opportunity is for you!

Serviços

15 days PTO

1 floating day

3 sick days

National holidays

Qualificações

• 2+ years of Level 1 support experience in a SaaS environment.
• Strong written and verbal communication skills in English.

Responsabilidades

• Perform technical support and configuration tasks for customers.
• Respond effectively to inbound support requests via multiple channels.

Conhecimentos

Technical Support

Customer Service

Critical Thinking

Communication Skills

Attention to Detail

Organizational Skills

Ferramentas

Zendesk

Descrição da oferta de emprego

Technical Customer Support Representative (L1)

• Please note this opportunity is ONLY available for residents of Brazil, Colombia, and Bolivia.

We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment such as a veterinary clinic, hospital, or similar setting. Your critical thinking skills will be essential to listen to and understand customer needs, offering timely solutions that enhance value and satisfaction. The role involves product demonstrations and customer education. Our client aims to provide technology and services that enable veterinary practices to deliver the highest quality care to pet owners. The company is well-funded, growth-stage, and composed of individuals thriving in a fast-paced, passionate, entrepreneurial environment. Currently, they serve thousands of veterinarians as customers.

Responsibilities

• Perform technical support, configuration, and scheduling tasks.
• Maintain high reliability through punctuality and availability during assigned shifts.
• Respond promptly and effectively to inbound support requests via phone, chat, and email, understanding customer needs and feedback.
• Understand core products and common veterinary industry use cases to engage effectively with customers.
• Identify root causes of issues, replicate problems when necessary, and escalate unresolved issues.
• Stay updated on product knowledge and contribute to knowledge articles.
• Deliver excellent customer experiences to clinics and pet owners.
• Ensure consistent provision of solutions and root cause analysis.

Required Experience

• Excellent written and verbal English communication skills.
• 2+ years of Level 1 support experience for SaaS products.
• Experience with Zendesk Talk, Messaging, Support, or similar platforms.
• Strong attention to detail and organizational skills.
• Experience working in a vibrant, dynamic startup environment.
• Ability to work independently and within a team.
• Trustworthy, team-oriented, and transparent.

Preferred Experience

• Experience supporting clinical environments such as veterinarian clinics, doctor offices, or hospitals.

Additional Information

• Encourage innovative ideas and thinking big.
• Own your role and be recognized for your contributions.
• Collaborate with smart, creative colleagues.
• Embrace learning from mistakes and maintain transparency.
• We value individuality—be your extraordinary self!
• Benefits include 15 days PTO, 1 floating day, 3 sick days, and national holidays.
• Start date: ASAP.

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American firms. Our mission is to offer talented developers eager to grow their skills in a fast-paced, dynamic team environment. We focus on delivering world-class remote resources as valued client team members. If this excites you, consider joining us!