Technical Coordinator

Valid; São Paulo; Hybrid; BRL 180,000 - 300,000; Full time

Benefits offered by this job

Medical and Hospital Care

Childcare Allowance

Profit Sharing (PLR)

Job summary

Valid, a global technology provider with 65 years of experience, seeks a Technical Coordinator in Brazil. Based in São Paulo with hybrid work and travel to customer sites as needed, you will oversee technical consultants, coordinate configurations for operators, and act as the main technical contact for MNOs, MVNOs, and OEMs.

You’ll support RFQ/RFI processes, define SIM/eSIM profiles, and drive product customization and workshops, leveraging GSMA eSIM architectures.

Qualifications

• Requires a Bachelor’s degree or equivalent technology experience.
• Six+ years in technical roles, including customer-facing environments.
• Experience in project coordination, customer support, and technical training.
• Strong analytical and problem-solving skills with effective prioritization.
• Clear, objective communication with customers, partners, and internal teams.
• Strong customer focus and ability to build trusted relationships while ensuring service quality.

Responsibilities

• Coordinate Technical Consultants and Junior Technical Consultants to ensure quality of services.
• Manage projects through customized-product approval and operator configuration.
• Serve as primary technical contact for complex customers and operator groups (MNOs/MVNOs/OEMs).
• Support RFQ/RFI by gathering requirements and defining SIM/eSIM profiles.
• Provide consultancy on GSMA eSIM architectures (SGP.02/22/32).
• Lead product customization (BAP) and certify BAP from Operations.
• Deliver workshops, presentations, training, and on-site support.
• Lead technical meetings and drive process/service improvements.

Skills

Project coordination

Analytical skills

Communication

Customer focus

Travel readiness

Education

Bachelor’s degree in CS/SE/IT or related field

Tools

Jira

PLM

Job description

Build the future of trusted connectivity with Valid. We are a global technology provider with 65 years of experience and more than 4,000 employees across 16 countries. Our portfolio spans ID & Digital Government, Banking & Payments, and Trusted Connectivity—all designed to make the world more secure and connected.

Within our Trusted Connectivity business, we deliver SIM, eSIM, subscription management, iSE, and related solutions that enable secure, interoperable connectivity for people, businesses, and connected devices.

We are looking for a Technical Coordinator to ensure that Valid’s telecom solutions meet customer needs and expectations from initial requirements through production release. The role combines technical consultancy, project management, pre‑sales and post‑sales support, oversight of technical consultants, and direct engagement with complex MNO, MVNO, and OEM customers.

The position is based in Brazil and follows a hybrid work model, with travel to customer sites according to project needs.

What You’ll Do

• Coordinate the work of Technical Consultants and Junior Technical Consultants, ensuring the quality and efficiency of technical services.
• Manage projects through customized-product approval, define the configuration required for each operator, and coordinate regional activities with other coordinators and managers.
• Serve as the primary technical point of contact for highly complex customers and operator groups, including MNOs, MVNOs, and OEMs.
• Support RFQ and RFI processes by gathering and validating technical requirements, presenting customization options, and defining the SIM and eSIM profiles required for each operator.
• Provide technical consultancy for connectivity solutions based on GSMA eSIM architectures, including SGP.02, SGP.22, and SGP.32.
• Execute product‑customization activities, including BAP preparation, and certify the BAP produced by Operations for internal and customer use.
• Deliver customer workshops, technical presentations, training, and on‑site support as required.
• Lead technical support meetings, coordinate incident resolution and product‑evolution discussions, and recommend process and service improvements.

What We’re Looking For

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field—or equivalent technology experience.
• At least six years of professional experience in related technical roles, particularly in technical support and customer‑facing environments.
• Experience in project coordination, customer support, and technical training.
• Strong analytical and problem‑solving skills, with the ability to support sound decisions and manage priorities effectively.
• Clear, objective, and respectful communication with customers, partners, and internal teams.
• Strong customer focus and the ability to build trusted relationships while maintaining service quality and satisfaction.
• Ability to work effectively in a dynamic environment, coordinate deliverables, and meet demanding timelines.
• Advanced English and Spanish, with availability to travel up to 70%.

Technical Expertise

• Telecom connectivity solutions involving SIM, eSIM, IPAe, IPAd, OTA, and GSMA eSIM architectures, including SGP.02, SGP.22, and SGP.32.
• Smart card and mobile technologies, including SIM, USIM, NFC, M2M, LTE, eUICC, and 2G through 5G.
• GSM and 3GPP standards and product‑preparation processes.
• Jira, PLM, and technical tools supporting card development, testing, profile management, tracing, certification, and OTA solutions.
• Knowledge of Valid’s operations, products, services, and internal technical environment is an advantage.

What We Offer

• Medical and Hospital Care
• Childcare Allowance
• Profit Sharing (PLR)

Our Culture

At Valid, we foster an inclusive, diverse, and innovative environment where everyone thrives. We are committed to equal opportunities, free from discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability. We value people as the heart of our culture. Trust, transparency, and teamwork are the foundations of our success, driving growth and empowering talent.

Join this great team and be part of our story!