Technical Consultant

ServiceNow; Brasil; Teletrabalho; USD 130.000 - 155.000; Tempo integral

Resumo da oferta

A global leader in cloud computing is looking for a technical expert to configure Hardware and Software Asset Management solutions. You will lead project delivery, facilitate customer workshops, and ensure quality in all deliverables. The ideal candidate has ServiceNow certifications and experience in complex technologies. This role offers a competitive salary and flexibility in remote work arrangements.

Serviços

Comprehensive benefits package

Flexible spending accounts

401(k) with company match

Opportunity for career advancement

Qualificações

• Current certification in ServiceNow and relevant designations.
• 1-3 years of experience in complex technologies.
• Strong understanding of ITAM practices.

Responsabilidades

• Serve as a technical expert in configuring HAM and SAM capabilities.
• Facilitate customer workshops for ITAM process improvement.
• Lead technical aspects of project delivery.

Conhecimentos

ServiceNow Certified System Administrator

Configuration/development experience

Influencing and consulting skills

Web technologies (XML, HTML, JavaScript)

Understanding of ITAM practices

Formação académica

ServiceNow Certified System Administrator (CSA) certification

Solution-Specific Certified Implementation Specialist in HAM and SAM

Descrição da oferta de emprego

Employer Industry: Cloud Computing and IT Service Management

Why consider this job opportunity:
- Salary up to $155,000, plus equity and variable compensation
- Comprehensive benefits package including health plans, flexible spending accounts, 401(k) with company match, and family leave programs
- Opportunity for career advancement and growth within a global market leader
- Flexible remote work arrangement with a focus on work-life balance
- Engage in impactful projects that drive customer satisfaction and business outcomes
- Up to 50% travel annually, providing diverse work experiences

What to Expect (Job Responsibilities):
- Serve as the technical expert in configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices
- Facilitate customer workshops for ITAM process definition, improvement, and gap analysis
- Advise customers on maximizing the ServiceNow ITAM Solution’s capabilities
- Lead technical aspects of project delivery, ensuring successful implementation of customer solutions
- Develop required integration and portal components, ensuring quality in all customer-facing deliverables

What is Required (Qualifications):
- Current ServiceNow Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM
- 1-3 years of configuration/development experience in complex technologies, including integrations and portals
- Proven ability to influence and consult within ITAM, providing thought leadership and problem-solving expertise
- Experience with web technologies (XML, HTML, JavaScript, etc.) and SaaS technologies
- Strong understanding of ITAM practices and related systems such as CMDB, SAM, and HAM

How to Stand Out (Preferred Qualifications):
- Experience working in a customer-centric environment with strong interpersonal skills
- Proven ability to work effectively within diverse teams and cultural contexts
- Familiarity with middleware technologies and integration processes

#CloudComputing #ITServiceManagement #RemoteWork #CareerGrowth #CustomerSuccess #TechnicalConsulting

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