Technical Account Mgr

Fortinet; São Paulo; Presencial; BRL 18.000 - 30.000; Tempo integral

Resumo da oferta

A leading company in cybersecurity solutions is seeking a Network Security Specialist to provide technical support and analysis for customers in the LATAM Region. The role includes responsibilities such as conducting network analysis, delivering customer education, and overseeing the upgrade of customer devices. Candidates should have a strong background in network security, excellent communication skills, and relevant certifications. Ideal for individuals looking to leverage their expertise in a dynamic environment with opportunities for growth.

Qualificações

• Minimum of five years relevant professional experience preferred in the network industry.
• Advanced English level required.
• Willingness to travel.

Responsabilidades

• Conduct analysis and recommend actions based on configuration and network information.
• Provide direct technical support to customers in the LATAM Region.
• Conduct regular status calls and quarterly reports for managed accounts.

Conhecimentos

Network security

Customer service orientation

Strong communication skills

Configuration analysis

Formação académica

CCNA certification

CCNP certification

CCIE certification

CISSP certification

Ferramentas

MS Word

PowerPoint

Excel

Descrição da oferta de emprego

Job duties and responsibilities

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills

• Minimum of five years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level