Technical Account Manager (TAM) - Sao Paulo

PayRetailers; São Paulo; Híbrido; BRL 111 600 - 167 400; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Excellent working environment

Private medical insurance

Meal and food allowance

Flexible work model

Resumo da oferta

A leading payments solutions provider in São Paulo is looking for a Technical Account Manager to join their expanding Sales team. The role involves client technical onboardings, incident resolution, and data-driven support to enhance services. The ideal candidate has a relevant bachelor’s degree, strong data analysis skills, and is fluent in English and Portuguese. This full-time position offers growth opportunities and a flexible working model.

Qualificações

• Working knowledge of data analysis and performance metrics.
• Experience or knowledge in API Testing and troubleshooting.
• Availability to travel.

Responsabilidades

• Identify technological needs of clients.
• Solve incidents in a fast and organized manner.
• Support and find improvements through data analysis.
• Generate monthly reports.

Conhecimentos

Data analysis

Fluent in English

Fluent in Portuguese

Customer relationship skills

Interpersonal skills

Formação académica

Bachelor’s degree in systems administration

Bachelor's Degree in Business Administration

Ferramentas

VPN

Jira

Postman

Insomnia

SQL

MSSQLServer

Descrição da oferta de emprego

Technical Account Manager (TAM) - Sao Paulo

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We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee’s contribution is valued.

We find ourselves in an exciting phase of growth, expanding into new markets, and undergoing continuous development. We thrive on working with cutting‑edge technologies, and our Sales team is on the lookout for a new team player to join us on this adventurous journey.

Job Duties And Responsibilities:

• Technical Onboardings: identify the technological needs of our clients, as well as their growth potentials.
• Know and understand the different forms of integration offered by PayRetailers.
• Identify, diagnose, and understand how to solve incidents in a fast and organized process.
• Proactive support and search for improvements through data analysis
• Responsible for interdepartmental calls, such as calls with merchants and gateways.
• Communicate issues/demands from merchants and gateways.
• Interdepartmental coordination with the sales/account management team and the IT team.
• Generate monthly reports indicating area details.

Experience and Qualifications:

• Bachelor’s degree in systems administration, or Bachelor's Degree in Business Administration and Management, or similar.
• Working knowledge of data analysis and performance/operation metrics.
• Demonstrated knowledge of technology industry (API Testing and troubleshooting).
• Experience or knowledge using tools such as: Vpn, Jira, Postman, Insomnia, SQL and MSSQLSever
• Customer relationship and interpersonal skills.
• Fluent in English and Portuguese
• Availability to travel.

What We Offer:

• Growth opportunities within a company in a hyper‑growth phase 📈
• Excellent working environment and collaboration ✌️
• Private medical insurance covered by the company 🩺
• Meal and Food Allowance🍕
• Flexible model of work 💻 (2x working from home 3x at the office) 💻

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: General Business

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