Technical Account Manager Jr. - Brazil

Enroute; São Paulo; Presencial; EUR 60.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa dedicada à tecnologia procura um Technical Account Manager em São Paulo. Neste papel, você será crucial para a satisfação do cliente, utilizando suas habilidades técnicas e de comunicação para oferecer suporte excepcional e construir relacionamentos duradouros. Enroute oferece um ambiente de trabalho flexível e uma série de benefícios atrativos.

Serviços

Bônus de dezembro

Seguro de despesas médicas

Subsidio para exames médicos

Dias de folga e feriados oficiais

Descanso mandatório conforme LFT

Licença médica

Classes de inglês e espanhol

Certificações

Política de laptops

Cartão-presente da Amazon

Cartão-presente de aniversário

Recompensas Taquitos

Qualificações

• Fluente em Português e Inglês.
• Capacidade de diagnóstico e resolução de problemas técnicos.
• Habilidade para treinar e educar clientes sobre produtos.

Responsabilidades

• Diagnosticar e solucionar problemas técnicos de clientes rapidamente.
• Treinar os clientes sobre produtos e atualizações.
• Entregar relatórios de desempenho e interpretar dados.

Conhecimentos

Comunicação

Resolução de Problemas

Suporte Técnico

Descrição da oferta de emprego

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensation, a fantastic work environment, flexible schedules, and policies that positively impact the work-life balance. We care about who you are both in the office and as an individual. We get involved, we like to know our people, and we want every Enrouter to become part of a community of highly driven, responsible, respectful, and happy individuals. We want you to enjoy working with us.

Position: Technical Account Manager (TAM)

As a TAM, you will play a crucial role in ensuring our clients' success. Your technical expertise, problem-solving skills, and strong communication abilities will be essential in providing exceptional customer service and building lasting relationships.

Key responsibilities include:

1. Technical Support: Diagnose and troubleshoot technical issues for clients, providing effective solutions promptly.
2. Training and Education: Train clients on our products and services, ensuring they understand how to maximize their use. Keep clients updated on new features and updates.
3. Product-related Queries: Address client questions regarding our products, understanding their needs, and providing clear answers.
4. Building Strong Relationships: Understand clients' business needs and collaborate to help them succeed.
5. Providing Performance Reports: Deliver regular reports, interpret data, and provide insights based on clients' business metrics.

Requirements:

• Located in Sao Paulo
• Fluent in Portuguese and English
• Willing to visit clients on-site approximately once a month

Benefits include:

• December bonus
• Medical expenses insurance
• Subsidy for medical check-ups
• Days off and official holidays
• Mandatory rest days as per LFT (Labor Law)
• Sick leave
• Performance management framework (PMF)
• English and Spanish classes
• Certifications
• Laptop policy
• Amazon gift card
• Birthday gift card
• Taquitos rewards