Technical Account Manager (Brazil - Remote)

Gurobi Optimization; Brasil; Teletrabalho; BRL 120 000 - 220 000; Tempo integral

Resumo da oferta

Gurobi Optimization is hiring a Technical Account Manager (TAM) in Brazil to guide customers in integrating optimization technology into enterprise software. You will lead technical conversations, provide architectural guidance, and deliver workshops and demonstrations that translate complex topics into actionable business value.

You will collaborate with sales, experts, and support teams and gain exposure to diverse industries while traveling about 1–2 times per month.

Qualificações

• We require 3–5 years of professional experience, including around 3 years in optimization systems and/or data science.
• A master’s degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience is preferred.
• Excellent written and spoken English; additional languages are a plus.

Responsabilidades

• Actively engage in calls and meetings with current and prospective customers.
• Collaborate and oversee technical discussions in ongoing business opportunities.
• Provide in-depth recommendations on architecture, sizing, implementation and scalability.
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
• Assist prospective customers to build solid and honest business cases.
• Create and present materials to showcase product functionality and performance.
• Lead internal initiatives to improve processes, systems, and tools.
• Leverage technical expertise as a subject matter expert within the team.
• Collaborate within a global team, emphasizing mutual support and knowledge sharing.

Conhecimentos

Technical background

GurobiAPI languages

Communication (English)

Optimization systems

Data science

Customer engagement

Remote work adaptability

Travel readiness

Formação académica

Master’s degree or higher in OR/CS/Engineering/Mathematics

Ferramentas

Gurobi API

Salesforce

Microsoft 365

Descrição da oferta de emprego

At Gurobi Optimization, we're on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

As a Technical Account Manager (TAM) atGurobiOptimization, your roleprimarilyinvolves guiding prospectivecustomers inintegrating mathematical optimization technology into enterprise-grade software solutions.This goes far beyond technical advice.You bring clarity, build confidence, and drive progress for everyone along the customer journey.

We are aheterogeneousteam of people who care about our work, our customers, and each other.You will join a team that takes ownership and turns ideas into real impact. We value quality and thoughtful work, and we share knowledge openly so that everyone can grow. We also care about balance and wellbeing, and we work together asoneglobal team.If you are looking for a role where you can think deeply, act independently, and collaborate closely, this isa great placeto grow.

Technical Account Management atGurobiis part of the sales organization. We are a team of product and technology experts who partner closely with sales to help drive newbusinessand deliver value to our customers.Technical Account Managers use theirexpertisetoguide key implementation decisionsand system architecture.Themost importantfocus of this role is to ensure the efficientutilizationofouroptimization technology, maximizing business value while considering cost-effectiveness and scalability.

You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. You will gain exposure to a wide range of industries and real-world optimization problems, facilitating continuous growth within this role. You can expect a role with real impact on business outcomes and close connection to sales success.

Effective communication skills are essential for Technical AccountManagerswhointeract with diverse audiences, ranging from business decision-makers to technical domain experts. With an analytical mindset and a dedication to knowledge acquisition, Technical Account Managers aim to become trusted advisors throughout the customer engagement process.

You will drive customer success by leading technical conversations with curiosity and a strong focus on understanding the full situation. You will provide guidance on architecture, implementation, and scalability, and help customers build solid and honest business cases. A key part of your work will be delivering workshops,trainings, and demonstrations that make complex topics clear and relevant.

You will be part of a culture that combineshigh standardswith a supportive and human environment.As a new Technical Account Manager atGurobi, you will receive 6 months of extensive technical training and peer mentoring from our dedicated team.

This role may not be the right fit if you require clearly defined tasks and strict boundaries instead of open-ended challenges and ownership. It may also not suit you if you are uncomfortable with ambiguity, fast-changing situations, or the need to balance technical depth with business thinking. If you prefer to work mostly independently without active collaboration, knowledge sharing, or feedback, you may not enjoy the way our team operates. Finally, if you are looking for a mainly technical role without connection to sales outcomes or business impact, this position will likely not meet your expectations.

What you will be doing?

• Actively engage in calls and meetings withcurrent and futurecustomers.
• Collaborate and oversee technical discussionsinongoing business opportunities.
• Provide in-depthrecommendations onarchitecture,sizing,implementationand scalability.
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
• Assistprospective customersto build solid and honest business cases.
• Createand presentmaterials toshowcaseproduct functionality and performance.
• Take the lead in internal initiativesto improveour processes, systems, and tools.
• Leverage your technicalexpertiseas a subject matter expert within the team.
• Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.

What experience and qualifications should you have?

• We are looking for people with a technical background related to our field, but not necessarily in the same role.This role calls for a strong understanding of how mathematical optimization empowers customers to build effectivedecision intelligencesolutions. We typically look for at least 3 to 5 years of professional experience, including around 3 years in optimization systems and/ordata science.
• We are looking for amaster’sdegreeor higherinoperations research,computer science, engineering, mathematics, or equivalent work experience.
• Communication is essential in this role. We are looking for strongproficiencyin both written and spoken English.Additionallanguages are a plus.

What skills, abilities, and behaviors should you have?

The Technical Account Manager role islargely definedby howwework, not just whatwedo.

• A hands-on, execution-oriented mindset, with a willingness to actively engage and drive work through to completion.
• A strong focus on quality, with an emphasis on producing clear, thoughtful, and useful work.
• A proactive problem-solving mindset combined with meticulous attention to detail.
• A high levelof emotional intelligence, particularly in self-awareness, empathy, and self-motivation.
• A curious approach, viewing each new situation as an opportunity to learn and improve.
• Clear and effective communication that enables others to understand and move forward with confidence, along with meaningful contributions to conversations through bothspeaking upand attentive listening.
• An interest in building communication bridges between technical roles and business executives.
• A motivation to learn, grow, and contribute to both individual success and overall team success.
• The ability to thrive in a fully remote work environment, balancing flexibility with discipline.
• A willingness to travelapproximately 1-2 times per month.
• The ability toparticipatein meetings across global time zones within reasonable expectations, including occasional early or late hours when necessary.
• Consistent adherence to and support of company policies and procedures.

What other requirements should you have?

• Proficiencyin at least twoGurobiAPI languages (such as C, C++, Java, Python, C#, or VB.NET) isrequired.
• A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected.
• Familiarity with Microsoft 365 products is assumed.
• The role requires the ability and willingness to quickly learn and use Salesforce as needed.
• A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected.

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication: Organized and agile, focusing on meeting professionalobjectiveswhile promoting a healthy work/life balance.
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.