Technical Account Manager

buscojobs Brasil; Paraíba; Presencial; BRL 100.000 - 140.000; Tempo integral

Resumo da oferta

A technology solutions firm is seeking a Technical Account Manager to oversee technical integrations, support client engagement, and drive upsells for enterprise merchants. In this role, you will collaborate cross-functionally, bringing a proven technical background and excellent communication skills to enhance client services. Ideal candidates should have a strong grasp of API integrations and experience in the e-commerce or payments sector.

Qualificações

• Advanced English proficiency required.
• Minimum 4 years of experience in technical account management or related roles.
• Excellent communication and project management skills.
• Proven technical background in troubleshooting and solution delivery.
• Experience with databases and querying languages.

Responsabilidades

• Lead upsells and cross-sales efforts for enterprise merchants.
• Analyze client requirements and fit solutions based on product capabilities.
• Collaborate with multiple departments for successful project execution.

Conhecimentos

Technical troubleshooting

API integrations

SQL

Project management

Client communication

Critical thinking

Descrição da oferta de emprego

About the role

As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's clients, ensuring their success and maximizing the value of our solutions.

Riskifield's clients come in many shapes and sizes, span multiple software platforms, and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.

Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.

Internally, you'll collaborate daily with various departments, including Product, Account Management, Analytics, Data Science, and Development, to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.

The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells, and cross-sales to accelerate our merchants’ growth.

What You'll Be Doing

Serve as the main technical focal point for Riskified’s enterprise merchants, leading upsells, cross-sales, and other efforts.

Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities.

Build, monitor, and execute joint project plans with clients.

Work closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.

Proactively initiate and design process improvements, tools, features, and product enhancements.

Qualifications

• Advanced English proficiency is required to effectively communicate in a professional environment.
• At least 4 years of experience as a technical account manager / integrations engineer / solution engineer / technical project manager working with multiple enterprise customers’ technical and business teams.
• Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources).
• Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions.
• Experience working with databases and querying languages (e.g., SQL).
• Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships.
• Proven technical background with API integrations; should be comfortable reading logs and source code.
• Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization.
• Enthusiastic problem solver with a proactive approach.
• Superb English writing and communication skills.
• Prior B2B SaaS / PaaS / IaaS experience.
• Experience working with e-commerce and / or payments industry - advantage.
• Experience with eCommerce platforms such as Shopify and Magento - an advantage.

3 Key Areas to Focus

Technical Expertise & Troubleshooting:

• Highlight your proficiency with API integrations.
• SQL.
• Log analysis.
• Troubleshooting complex technical issues.
• Demonstrate how you've analyzed client requirements and resolved multi-layered challenges in past roles.

Cross-Functional Collaboration & Project Management:

• Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans.
• Drive process improvements.
• Ensure smooth integration efforts.

Client Engagement & Business Acumen:

• Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value.
• Discuss how you've supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance.