Team Lead - Key Account Management - Vaga exclusiva para Pessoas com Deficiência

Amazon; São Paulo; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

Amazon Brazil is looking for an SVS Team Lead to oversee Brand Specialists and manage strategic vendor relationships. This role focuses on enhancing vendor performance, ensuring satisfaction, and fostering a productive team environment. The ideal candidate will possess strong people management skills and business acumen in a dynamic retail landscape.

Qualificações

• Experience in retail, fashion, consumer goods, or consulting.
• Business proficiency in English (written and verbal).

Responsabilidades

• Partner with Vendor Managers, Account Managers, and retail category teams to define priorities.
• Lead a team of Brand Specialists managing joint business plans for a large vendor portfolio.
• Regularly audit metrics to improve vendor and employee experience.

Conhecimentos

People management skills

Stakeholder relationship building

Business performance ownership

Proactive approach

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Vaga exclusiva para Pessoas com Deficiência

At Amazon Brazil, we value Diversity, Equity and Inclusion (DEI) in all our job positions. We act intentionally to ensure our internal environment reflects the plurality of the businesses we serve and the customers we support.

In Brazil, we have a Diversity, Equity and Inclusion squad, composed of representatives from various roles and areas, recognizing that this agenda benefits from multiple perspectives and experiences. Our leadership is committed to sharing and acting on our leadership principles, with the goal of ‘Strive to Be Earth's Best Employer’. We are aware of our responsibilities and the importance of change, understanding that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups are volunteer-led, representing different businesses, and actively participate in defining our DEI strategies. They also serve as ambassadors of this agenda, supporting new team members from Day 1. Remember, at Amazon, ‘It’s always Day 1’. Our groups include: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities, which is set to launch in 2022.

Amazon is seeking an SVS Team Lead to oversee a team of Brand Specialists. Strategic Vendor Services (SVS) are designed to help Amazon's most strategic vendors grow and enhance customer experience by working across key retail levers such as selection, availability, operational efficiency, catalog quality, and marketing.

The service is primarily delivered through Brand Specialists dedicated to specific vendors. As the Brand Specialist Team Lead for SVS, you will be responsible for impacting a large group of vendors via your team. Your main focus will be to help vendors improve their performance metrics, ensure their satisfaction with the service, and enhance your team's productivity. You will collaborate closely with Vendor Managers to understand vendor needs and set appropriate goals and targets. Regular meetings with Category Leaders will support strategic decision-making.

You will also contribute to ongoing improvements and innovations within the service. The ideal candidate is passionate about people management and development, resourceful, customer-focused, and experienced in delivering results in fast-paced, dynamic environments while managing diverse stakeholder needs.

Key responsibilities include:

1. Partner with Vendor Managers, Account Managers, and retail category teams to define priorities based on vendor needs.
2. Manage relationships with key vendors subscribed to SVS.
3. Lead a team of Brand Specialists, managing joint business plans for a large vendor portfolio to deliver business impact.
4. Regularly audit metrics to improve vendor and employee experience across categories.
5. Collaborate with the BR SVS Central team to promote tool adoption, offshore processes, and team productivity.
6. Develop team skills and allocate resources effectively, fostering talent growth within Amazon.

Minimum qualifications:

• Bachelor's degree.
• Experience in retail, fashion, consumer goods, or consulting.
• Proactive approach to ownership and business performance.
• Ability to build effective stakeholder relationships.
• Business proficiency in English (written and verbal).
• People management skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country or region isn’t listed, please contact your Recruiting Partner.