Team Lead - Key Account Management

Amazon; São Paulo; Presencial; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

Uma líder mundial em serviços de varejo busca um Team Lead para o Strategic Vendor Services (SVS) no Brasil. O candidato ideal trabalhará com uma equipe de Brand Specialists para impulsionar o desempenho dos vendedores e melhorar a experiência do cliente. Com enfoque em competências de gestão e relacionamento, esta posição promete um ambiente dinâmico e de crescimento.

Qualificações

• Experiência em varejo, moda, bens de consumo ou consultoria.
• Proficiência em inglês (escrita e verbal).
• Capacidade de impulsionar o desempenho empresarial.

Responsabilidades

• Gerenciar relacionamentos com os principais vendedores da SVS.
• Liderar uma equipe de Brand Specialists e gerenciar planos de negócios.
• Colaborar com a equipe central da BR SVS para promover a eficiência.

Conhecimentos

Gestão de pessoas

Proatividade

Orientação para resultados

Relacionamento com stakeholders

Formação académica

Bacharelado

Descrição da oferta de emprego

This is a vacancy that aims to collect talent for future positions.

At Amazon Brazil, we value Diversity, Equity and Inclusion (DEI) in all our job positions. We act intentionally to ensure our internal environment reflects the plurality of the businesses we serve and the customers we support.

In Brazil, we have a Diversity, Equity and Inclusion squad, composed of representatives from various roles and areas, emphasizing the importance of diverse perspectives and experiences. Our leadership is committed to sharing and acting on our leadership principles, with the goal to ‘Strive to Be Earth's Best Employer’. We recognize that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups, built from volunteers across different businesses, actively participate in defining our DE&I strategies and serve as ambassadors of this agenda, supporting new team members from Day 1. Remember, at Amazon, ‘It’s always Day 1’. Our groups include: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities (launching in 2022).

Amazon is seeking an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) help Amazon's strategic vendors grow and improve customer experience through key retail levers such as selection, availability, operational efficiency, catalog quality, and marketing.

The service is delivered mainly through Brand Specialists assigned to specific vendors. As a Team Lead, you will be responsible for delivering impact to vendors via your team, focusing on improving performance metrics, vendor satisfaction, and team productivity. Collaboration with Vendor Managers and Category Leaders is essential for understanding vendor needs and strategic decision-making.

You will also contribute to ongoing service improvements and innovation. The ideal candidate is passionate about people management, resourceful, customer-focused, and experienced in fast-paced environments with diverse stakeholders.

Key Responsibilities:

1. Partner with Vendor Managers, Account Managers, and retail functions to set priorities and goals based on vendor needs.
2. Manage relationships with key vendors subscribed to SVS.
3. Lead a team of Brand Specialists, managing joint business plans for a large vendor pool and delivering business impact.
4. Regularly audit metrics to enhance vendor and employee experience across categories.
5. Collaborate with the BR SVS Central team to promote tool adoption and offshore process efficiency.
6. Develop team skills and allocate resources effectively, fostering talent growth for Amazon.

Qualifications:

• Bachelor's degree.
• Experience in retail, fashion, consumer goods, or consulting.
• Proactive ownership and business performance drive.
• Ability to build effective stakeholder relationships.
• Business proficiency in English (written and verbal).
• People management skills.

We foster an inclusive culture that empowers Amazonians to deliver excellent results. If you have a disability and require workplace accommodations during the application or onboarding process, please visit this link for more information. If your country isn’t listed, contact your Recruiting Partner.