Team Lead Ecommerce Operations and application support

BRP; Campinas; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Team Lead for Ecommerce Operations to enhance their digital strategy. In this pivotal role, you will guide a talented team in ensuring a seamless online experience, from order management to after-sales support. Your leadership will drive improvements through process automation and data analysis, ensuring operational excellence. This is an exciting opportunity to shape the future of eCommerce in a hybrid work environment, where your contributions will directly influence business outcomes and customer satisfaction.

Qualificações

• Bachelor’s degree in business, commerce, or computer science required.
• 3+ years in retail operations or business analysis roles.

Responsabilidades

• Lead team in optimizing eCommerce operations and order management.
• Analyze KPIs and provide reports for business decision-making.

Conhecimentos

Team Leadership

Ecommerce Operations

Data Analysis

Customer Service Support

Process Automation

Formação académica

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Ferramentas

Order Management Systems (OMS)

Digital/Ecommerce Platforms

Descrição da oferta de emprego

Team Lead Ecommerce Operations and Application Support

Join to apply for the Team Lead Ecommerce Operations and Application Support role at BRP.

Role Overview

As the Team Lead Ecommerce Operations - Direct to Consumer, you will play a pivotal role in shaping our digital strategy by guiding a team of specialists (orders management and operations, Product Owners, Business Analysts) to monitor and optimize BRP's Ecommerce channel operations, from online experience to order fulfillment and after-sales activities.

Key Responsibilities

• Ensure the quality of BRP’s direct-to-consumer online experience by leading the team in monitoring order management cycle, incident resolution workflows, and back-end system processes.
• Lead analysts and product owners in monitoring order status, troubleshooting incidents, supporting customer service, and ensuring metrics related to sales, cancellations, returns, and refunds are met.
• Improve eCommerce operations through process automation, SOPs, and root cause analysis for issues.
• Act as liaison among internal stakeholders and external partners, contributing to RACI definitions and understanding business interdependencies.
• Participate in quality assurance for order management flows.
• Analyze data, evaluate KPIs, and provide reports to inform business decisions.

Qualifications and Qualities

• Bachelor’s Degree in business, commerce, computer science, or related fields.
• Experience in team leadership roles (team lead, supervisor).
• At least 3 years of experience in retail, with roles such as operations specialist, business analyst, or support specialist.
• Experience with OMS, Digital/eCommerce, B2C, Omnichannel projects is a plus.

Company Values and Location

BRP is committed to diversity and inclusion. This position is based in Campinas, Brazil, with a hybrid work mode (2-3 days in-office).

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Manufacturing