Systems Engineer (Intermediate)

Raise; Brasil; Teletrabalho; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

Raise is hiring a contract team member in Brazil for 12 months to deliver application support, incident and change management, RCA, and production support. You will work with vendors and internal teams across global offices, coordinating issues and deployments while maintaining high service levels.

The role requires 3+ years in relevant IT operations, strong English skills, and experience with enterprise integrations, including SaaS and on-premise systems. Remote Brazil work is supported.

Qualificações

• IT college degree or equivalent
• 3+ years in application support, integration support, or IT operations
• Strong understanding of incident, problem, and change management processes
• Experience supporting SaaS and on-premises applications in enterprise environments
• Ability to perform troubleshooting and root cause analysis with vendors
• Knowledge of software lifecycle management, release, and production support
• Experience with ticket tools such as ServiceNow
• Ability to coordinate across business users, vendors, and IT teams
• Experience supporting Marine, Transportation, Energy trading, or related operations (preferred)
• Fluent in English with strong communication and stakeholder management

Responsabilidades

• Provide L1/L2 application support and production issue resolution
• Manage incidents, problems, and changes; perform RCA and corrective actions
• Coordinate across vendors, integration teams, and business users
• Monitor applications and health checks; support releases and deployments
• Utilize ServiceNow or equivalent tools for ticket management
• Assist with data validation, testing support, and vendor engagement
• Support cross-functional teams in global, fast-paced environments
• Contribute to continuous improvement and automation initiatives

Conhecimentos

Application support

Incident management

Problem management

Change management

Root cause analysis

ServiceNow

Vendor coordination

SQL

Azure

SSO integrations

Data troubleshooting

Formação académica

IT college degree

Ferramentas

ServiceNow

SAP CI/CPI

Descrição da oferta de emprego

• Work Hours: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (some flexibility) | Brazil time zone
• Contract Length: 12 months
• Location: Brazil | Remote

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Responsibilities

• Application Support (L1/L2)
• Incident, Problem, and Change Management
• Root Cause Analysis and Troubleshooting
• Systems Analysis
• Production Support
• Application Monitoring and Health Checks
• Release and Deployment Support
• ServiceNow or equivalent ticket management tools

Qualifications

• IT college degree.
• 3+ years of experience in application support, integration support, or IT operations.
• Strong understanding of application support processes, incident management, problem management, and change management.
• Experience supporting vendor-managed applications, including SaaS and on-premises solutions, in complex enterprise environments.
• Ability to perform technical troubleshooting, root cause analysis, and evidence gathering for vendor engagement.
• Knowledge of software lifecycle management, testing support, release management, and production support activities.
• Experience using ticket management tools such as ServiceNow.
• Ability to coordinate issue resolution across business users, vendors, integration teams, and enterprise support organizations.
• Experience supporting Supply Chain, Logistics, Marine, Transportation, Energy Trading, or Commercial Operations systems.
• Experience working in global support environments with vendors and cross-functional teams.
• Exposure to SAP, Endur, Azure, and enterprise integration technologies is highly desirable.
• Fluent in English.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset with strong service orientation.
• Ability to learn new technologies and business processes quickly.
• Continuous improvement and automation mindset.
• Strong collaboration skills and ability to work effectively across business, vendor, and IT teams.
• Ability to operate in a fast-paced global environment supporting business-critical marine operations.

Must-Have Skills / Capabilities

• Understanding of enterprise application integration architectures and troubleshooting.
• Working knowledge of:
  • webMethods
  • SAP Cloud Integration (SAP CI/CPI)
  • REST APIs
  • SOAP Services
  • File-based integrations
• Understanding of integrations between Marine applications, SAP, Endur, and other enterprise systems.
• Ability to monitor and troubleshoot:
  • Inbound and outbound interfaces
  • Data exchanges between applications
  • Integration message failures
  • Data reconciliation and validation issues
• Experience with application and integration monitoring tools.
• Basic knowledge of Microsoft Azure / Entra ID.
• Experience supporting Single Sign-On (SSO) integrations with SaaS applications.
• Familiarity with:
  • Azure App Registrations
  • Enterprise Applications
  • OAuth 2.0
  • OpenID Connect (OIDC)
  • SAML Authentication
• Ability to coordinate authentication and authorization troubleshooting between vendors and corporate identity teams.
• Experience onboarding new vendor applications into corporate identity and access management ecosystems.
• Basic to intermediate SQL knowledge for troubleshooting and validation activities.
• Familiarity with Oracle and SQL Server databases.
• Ability to execute vendor-provided database scripts following established procedures.
• Understanding of application configuration management and deployment activities.
• Familiarity with cloud-hosted and on-premises environments.
• Experience reviewing application logs, integration logs, and technical diagnostics for issue investigation.
• Experience working directly with software vendors for incident resolution, upgrades, enhancements, and patch deployments.
• Ability to coordinate support activities across internal teams and external vendors.
• Experience managing vendor tickets and service level commitments.
• Ability to support application upgrades, testing cycles, and production deployments delivered by third-party vendors.

Nice-to-Have / Preferred

• Functional understanding of Marine Transportation and Bulk Marine operations.
• Knowledge of:
  • Vessel scheduling
  • Voyage planning and execution
  • Cargo movement and tracking
  • Barge operations
  • Berth scheduling and optimization
  • Vessel inspections and compliance
  • Marine logistics operations
  • Transportation planning
  • Supply chain execution processes
• Ability to translate business issues into technical support requirements.
• Experience supporting or working with one or more of the following applications are highly desirable:
  • Veson IMOS (voyage management, cargo management, freight costs, settlements, SAP and Endur integrations)
  • OAS (Maron Systems) for berth scheduling and optimization
  • SmartTerminal for berth scheduling and planning
  • SmartQA for vessel screening and compliance
  • BOSS for vessel tracking and route optimization
  • OpenTug for barge tracking and optimization
  • Navarik for marine inspections
  • Sedna for marine collaboration and communications
• Functional knowledge of Endur or similar commodity trading and logistics platforms.
• Understanding of integration touchpoints between Marine systems, SAP, and Endur.
• Experience working with logistics, transportation, scheduling, or trading applications is highly desirable.
• Knowledge of GOM/Endur processes is a plus.
• Experience supporting business processes involving transportation costs, settlements, and trading-related logistics activities.
• Awareness of Artificial Intelligence (AI) and Generative AI capabilities within enterprise applications.
• Experience supporting AI-enabled SaaS platforms or digital transformation initiatives is desirable.
• Understanding of:
  • AI-powered user features
  • Intelligent document processing
  • Predictive analytics
  • Workflow automation
  • Microsoft Copilot or similar AI solutions
• Ability to evaluate, support, and troubleshoot AI-related application features in collaboration with vendors and project teams.
• Interest in emerging technologies and continuous improvement opportunities within Marine and Supply Chain operations.

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

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