Sustainment Analyst

Infios US, Inc.; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Infios US, Inc. seeks a technical customer support expert to enhance supply chain software solutions. Your role will involve user assistance, incident analysis, and knowledge sharing, requiring a university degree in a related field and relevant experience. Join us in our mission to innovate and improve supply chains.

Qualificações

• 3 years' experience in technical customer support.
• Intermediate knowledge of databases and programming logic.
• Knowledge of Windows operating systems and network concepts.

Responsabilidades

• Attend to users by telephone, e-mail, or open tickets.
• Analyze incidents/problems to find root causes.
• Prepare content and teaching material for team knowledge sharing.

Conhecimentos

Analytical skills

Communication skills

Problem-solving skills

Customer service skills

Multitasking

Formação académica

University degree in Computer Science

University degree in Information Systems

Related areas

Descrição da oferta de emprego

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

What a day in the life looks like:

Attend to users by telephone, e-mail or open tickets in the tools used by the company.

Analyze incidents/problems in depth, with the aim of finding the root cause and definitive solution

Consult technical documentation and alternative sources of information, simulating/testing problems in the environment

Preparing program content and teaching material and passing on knowledge to other team members

Being responsible for or supporting the management of service levels agreed with clients

What you bring to this team:

3 years' experience in technical customer support

University degree in Computer Science, Information Systems or related areas.

Intermediate knowledge of databases

Knowledge of Windows operating systems and network concepts

Strong analytical, communication and problem-solving skills

Strong customer service skills and ability to multitask

Ability to prioritize tasks and self-manage them

Intermediate knowledge of programming logic (Ability to interpret developed code)

At Infios , we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios , we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [e-mail]

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.