Support Technician - Brazil

Description : The Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He / she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic standards and requirements from the related country.

Responsibilities

• Handle general inquires for technical support and after sales related activities;
• Training partners to provide daily technical support to customers over phone line, email, or face to face;
• Solve / handle technical escalations from the customers;
• Provide technical advice for local distributors, installers and end users;
• Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
• Keep track of in-out of replacements units;
• Perform firmware upgrading and minor reworks in hardware locally when necessary;
• Maintain frequent communication with management staff in Brazil;
• Maintain a good communication with Level 2 engineers based in HQ office;
• Attend exhibitions and marketing events and introduce products and solutions;
• Submit the related reports and documents to supervisor every week.

Required Skills

• Intermediate English for speaking and writing;
• Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
• Advanced knowledge of PV Inverters (on-grid and storage);
• At least 1 year of experience with PV inverters;
• Experience with DG (Distributed Generation);
• Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
• Knowledge about Brazilian regulation on PV;
• MS Office.

Optional Skills (If you have them, it’s a Plus!)

• Spanish speaking;
• Experience with PV Large Utility-Scale;
• Experience with lead-acid and lithium batteries for PV storage systems;
• NeoCRM experience.

Attributions

• Excellent organization skills with the ability to quickly assess priorities;
• International mindset for a multi-cultural environment;
• Proactivity, sense of urgency, team work;
• Independence (work without direct supervision);
• Availability for business trips in Brazil.