Support Technician - Brazil

buscojobs Brasil; Região Geográfica Intermediária de São Luís; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Support Technician to provide aftersales support in Brazil. This role involves offering remote assistance, conducting technical training for partners, and performing on-site services when necessary. The ideal candidate will have a technical degree in electricity or photovoltaics and experience with PV inverters. This position offers the opportunity to work in a dynamic environment, where you will engage with customers and partners while contributing to sustainable energy solutions. If you are proactive and possess excellent organizational skills, this role is perfect for you.

Qualificações

• Technical degree in electricity or related field is essential.
• Advanced knowledge of PV inverters and Brazilian regulations required.

Responsabilidades

• Provide remote technical support and training for partners.
• Handle technical escalations and provide advice to distributors.
• Perform on-site inspections and maintain communication with management.

Conhecimentos

Intermediate English

Technical degree in electricity

Advanced knowledge of PV Inverters

Experience with PV inverters

Basic knowledge in sizing electrical circuits

Knowledge about Brazilian regulation on PV

MS Office

Formação académica

Technical degree in electricity, Photovoltaics, or Renewable Energy

Ferramentas

NeoCRM

Descrição da oferta de emprego

Description : The Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He / she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic standards and requirements from the related country.

Responsibilities

• Handle general inquires for technical support and after sales related activities;
• Training partners to provide daily technical support to customers over phone line, email, or face to face;
• Solve / handle technical escalations from the customers;
• Provide technical advice for local distributors, installers and end users;
• Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
• Keep track of in-out of replacements units;
• Perform firmware upgrading and minor reworks in hardware locally when necessary;
• Maintain frequent communication with management staff in Brazil;
• Maintain a good communication with Level 2 engineers based in HQ office;
• Attend exhibitions and marketing events and introduce products and solutions;
• Submit the related reports and documents to supervisor every week.

Required Skills

• Intermediate English for speaking and writing;
• Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
• Advanced knowledge of PV Inverters (on-grid and storage);
• At least 1 year of experience with PV inverters;
• Experience with DG (Distributed Generation);
• Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
• Knowledge about Brazilian regulation on PV;
• MS Office.

Optional Skills (If you have them, it’s a Plus!)

• Spanish speaking;
• Experience with PV Large Utility-Scale;
• Experience with lead-acid and lithium batteries for PV storage systems;
• NeoCRM experience.

Attributions

• Excellent organization skills with the ability to quickly assess priorities;
• International mindset for a multi-cultural environment;
• Proactivity, sense of urgency, team work;
• Independence (work without direct supervision);
• Availability for business trips in Brazil.