Support Engineer, SAP MM/WM

RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Ltda.; Brasil; Presencial; BRL 167 400 - 279 000; Tempo integral

Resumo da oferta

Rimini Street Brazil Serviços de Tecnologia Ltda. is seeking a Support Engineer for SAP MM-WM to provide exceptional remote support for critical SAP applications as part of our global customer support team.

The role involves troubleshooting and supporting multiple SAP modules while ensuring a consistently high-quality customer experience. Candidates should have 5 to 9 years of relevant SAP experience and fluency in English and Portuguese.

Qualificações

• 5 to 9 years of relevant SAP experience, particularly with MM/WM modules.
• Experience in supporting application end-users in a corporate environment.
• SAP certification(s) preferred.

Responsabilidades

• Solve complex customer issues using methodical troubleshooting.
• Work closely with customers to understand needs and deliver high-quality support.
• Configure and discuss best practices of the SAP WM and MM modules.

Conhecimentos

SAP MM/WM

Troubleshooting

Customer support

Communication skills

Formação académica

Bachelor’s degree in computer science or related field

Ferramentas

SAP toolset

Descrição da oferta de emprego

We are actively seeking a Support Engineer, SAP MM‑WM.

Position Summary

The role of the Support Engineer is to provide exceptional remote-based support for mission‑critical SAP applications as part of our global customer support team, including research, troubleshooting, and support of multiple SAP modules for clients using 4.x and ECC environments.

Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high‑quality customer experience.
• Configure, present, and discuss best practices and functionalities of the SAP WM and MM modules and related Mexican localization tax and regulatory requirements.
• Support client customizations, share experience and best‑practice advice.
• Develop or work with a developer to deliver application break fixes for critical product defects.
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

Experience

5 to 9 years of relevant SAP experience, particularly with MM/WM modules; 5 to 9 years of direct support of application end‑users in a corporate environment; a track record of successful roles in SAP implementations, roll‑outs, or application support; relevant working knowledge of supporting business processes; analytical, logical problem resolution skills; SAP certification(s) preferred; knowledge of maintenance/patching mechanics and SAP architecture; demonstrable history of solving complex problems across multiple modules.

Skills

Superb trouble‑shooting skills and tenacity in problem solving; passionate focus on customer support and the ability to build long‑term, successful working relationships with clients; strong knowledge of key application functionality, tables and relationships; deep knowledge of SAP customization/extension methodologies; excellent development skills using the SAP toolset; excellent interpersonal, presentation and communication skills – verbal & written; attention to detail and the ability to learn quickly; extreme focus on client satisfaction; demonstrated ability to work independently and as part of a team; ability to work calmly and professionally in high‑pressure situations; ability to work remotely from a home‑based office in a virtual environment.

Preferred Qualifications

Extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and underlying technology; knowledge of any country‑specific solutions would be an advantage; consulting background, while not mandatory, would be useful; experience with localizations and global implementations would be an advantage.

Education

Bachelor’s degree in computer science, Information Technology, or a related field.

Language

Fluency in both English & Portuguese is required.

Location

Brazil, remote.

Equal Employment Opportunity

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.