Support Engineer

Trunkstar.com; São Paulo; On-site; BRL 70,000 - 90,000; Full time

Benefits offered by this job

Role in a fast-growing international tech company

High level of responsibility and direct impact

Informal, entrepreneurial working environment

Opportunities to grow within technical and commercial domains

Job summary

A global connectivity platform in São Paulo seeks a Support Engineer to bridge customers with their platform. The role involves handling support tickets, investigating technical issues, onboarding customers, and collaborating with development teams. Candidates must be fluent in Portuguese, Spanish, and English, with at least 3 years of telecom experience and a strong technical mindset. The position offers a dynamic environment with growth opportunities in technical and commercial fields.

Qualifications

• Fluent in Portuguese, Spanish, and English.
• Technical mindset and problem-solving ability.
• Minimum 3 years background in telecom.

Responsibilities

• Handle and resolve support tickets (2nd line support).
• Investigate technical issues related to APIs, data flows, and integrations.
• Support customers during onboarding and daily platform usage.
• Communicate with international customers and partners.
• Collaborate with development team to improve platform performance.
• Monitor platform performance and identify anomalies.

Skills

Fluent in Portuguese, Spanish, and English

Technical mindset and problem-solving ability

Analytical and structured way of working

Education

Minimum 3 years background in telecom

Tools

Basic knowledge of networking and connectivity

Experience with APIs (REST, JSON)

Experience with ticketing systems

Experience working with SaaS platforms

Job description

Trunkstar is a global connectivity platform that enables telecom and IT companies to manage availability, pricing, quoting, ordering, and invoicing in one place. Our platform is used by international carriers, resellers, and enterprises to automate and scale their operations.

We are looking for a Support Engineer who combines strong technical skills with excellent communication abilities.

What You Will Do

As a Support Engineer, you will act as the bridge between our customers and our platform. You ensure customers get the most out of Trunkstar and support them with both technical and operational challenges.

Your responsibilities include:

• Handling and resolving support tickets (2nd line support)
• Investigating technical issues related to APIs, data flows, and integrations
• Supporting customers during onboarding and daily platform usage
• Communicating with international customers and partners
• Collaborating with the development team to improve the platform
• Monitoring platform performance and identifying anomalies

Who You Are

Must-have

• Fluent in Portuguese, Spanish, and English
• Technical mindset and problem-solving ability
• At least 3 years of background in telecom (e.g. experience at an ISP or carrier)
• An analytical and structured way of working

Nice-to-have

• Experience with APIs (REST, JSON)
• Basic knowledge of networking and connectivity (DIA, Ethernet, etc.)
• Experience with ticketing systems
• Experience working with SaaS platforms

What we offer

• A role in a fast-growing international tech company
• High level of responsibility and direct impact
• Informal, entrepreneurial working environment
• Opportunities to grow within both technical and commercial domains

If this sounds like a fit, we would love to hear from you. Please reach out or send us your CV.