Supervisor Trucking

C.H. Robinson; São Paulo; Híbrido; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A logistics services provider is seeking a Supervisor Trucking in São Paulo to lead a team, ensuring operational efficiency and excellent service. This role involves managing vendor negotiations and optimizing transportation costs. Ideal candidates will have experience in logistics and team leadership, as well as strong communication skills. The company offers a hybrid work environment with competitive benefits.

Serviços

Private Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off to Volunteer

Meal/Food Vouchers

Daycare Allowances

Child Birth Credit

Qualificações

• Previous experience in Trucking, Operations, or Commercial.
• Fluent in English (written and verbal).
• Experience in a supervisory or customer service role preferred.

Responsabilidades

• Oversee transportation operations and negotiate with vendors.
• Manage team performance and development.
• Ensure compliance with policies and monitor costs.

Conhecimentos

Leadership

Negotiation

Team Development

Communication

Formação académica

High school diploma or GED

Bachelor’s degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

We’re looking for a dynamic and strategic leader to oversee our trucking operations.

This role is perfect for professionals with experience in logistics, vendor negotiation, and team leadership who thrive in a fast-paced, collaborative environment.

As a Supervisor, you’ll be responsible for driving operational efficiency, developing talent, optimizing costs, and strengthening internal and external partnerships. If you’re passionate about leading high-performing teams and delivering exceptional service, we’d love to hear from you!

The Supervisor Trucking leads a team of local and/or virtual trucking operations employees responsible for ensuring effectiveness and efficiency throughout the entire trucking process. The Supervisor Trucking is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior trucking operations. negotiation with vendors and pricing to customers.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business and Execution Management/Operations Leadership:

• Oversee transportation operations including scheduling and routing for drivers, including negotiation with vendors and pricing to customers.
• Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits.
• Anticipates market and/or regulatory changes and recommends process improvements
• Monitor transportation costs and financial performance, implementing cost-saving measures where possible.
• Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess transportation operational processes to identify opportunities for improvement
• Act as an escalation point for exceptions and problem resolution
• Ensure compliance with company policies, local regulations and mandates trading rules.

• Communicate and ensure employee understanding of and compliance to policies, procedures, and SOP’s (internal trucking operational and customer)
• Ensure team’s understanding of available tools and systems to improve work processes and automation. Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems. Present suggestions for improvements to drive better performance
• Build and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes. Remain current on business needs and changes and external partner expectations.
• Provides day-to-day problem resolution; identifies issues, determines the best course of action, and implements solutions.
• Build, maintain and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback, and ideas to operations leadership
• Perform trucking operational task work and/or fill in for peer group when needed
• Adhere to a high level of operational excellence with respect to timeliness and audit KPI's
• Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service. Take action to improve results where needed
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Capacity Procurement:

• Secures capacity by balancing a healthy portfolio of committed capacity as well as taking inbound calls based on interest generated from load boards, calling carriers, negotiating rates, and making buying decisions
• Ensures capacity meets specific load requirements
• Interprets carrier analytics and leverages other tools and resources to guide informed buying decisions
• Focused on developing alternative capacity to aligned business such as drop trailer, dedicated capacity and multi-leg movements as well as traditional coverage
• Collaborates with the service line on longer term engagements such as drop trailer, dedicated capacity, etc. in their aligned business.

Leadership and Talent Management:

• Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
• Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs
• Clearly communicate transportation operations objectives and team/individual performance metrics. Ensure daily/weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson
• Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs
• Work closely with next-level leader to drive effective change management and employee adoption of new tools, technology, processes and/or expectations
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
• Support the annual merit and equity programs for assigned team to align compensation with performance results
• Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity, and continuous improvement

QUALIFICATIONS

Required:

• High school diploma or GED
• Previous experiene in Trucking, Operations, Capacity or Commercial
• Fluent in English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Previous supervisor experience
• Previous customer service experience
• Proficiency in Microsoft Office Suite of programs
• Ability to build, manage and foster a team-oriented environment
• Ability to foster a collaborative and adaptive teamwork and communication style
• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences
• Ability to understand performance and financial metrics
• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Values a diverse and inclusive work environment
• At C.H. Robinson, we’re firm believers in the power of in-personcollaboration to fuel innovation andpropel success. In this role, you willengage with peers on-site three daysa week, igniting creativity anddriving impactful results. With theflexibility for remote work two day aweek, this role strikes the perfectbalance between teamwork andautonomy.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance

• Dental Insurance

• Life Insurance

• Paid Time Off to Volunteer in Your Community

• Meal/Food Vouchers

• Daycare Allowances

• Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.