Staff Software Engineer, Monitoring Product

CommandLink; Brasil; Presencial; BRL 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Growth opportunities

Resumo da oferta

CommandLink is seeking a Staff Software Engineer to own the monitoring product surface end to end: the API and UI, the architecture for scale, and how it consumes classification and telemetry layers beneath it.

This full‑stack role emphasizes network topology, performance, and durable contracts, with mentoring across teams to raise the bar for production‑grade, domain‑aware software at CommandLink.

Qualificações

• Deep understanding of network and system topology.
• Experience with high-volume, latency-sensitive infra.
• Experience with contract-driven development using protobuf.
• Experience with cloud platforms (AWS/Azure/GCP).
• Track record owning architectural decisions across teams.

Responsabilidades

• Own the architecture and long-term direction of the monitoring product's API and UI, including the roadmap for how it scales and evolves.
• Surface the full account and device hierarchy, from company down through site, probe and collector, device, and service, along with the dependency relationships between them, in a way that stays navigable at scale.
• Lead the discovery and inventory experience: Host Discovery, System Discovery, and onboarding new sources.
• Build the screens customers use to create, edit, and review alert history through the alert service.
• Define the data contracts between the monitoring product and the classification, telemetry, and alert services it depends on.
• Set the technical patterns for rendering and interacting with complex hierarchical network data, including topology visualizations.
• Dive into other teams' projects to resolve cross-team dependencies before they become blockers.
• Mentor engineers across the team and raise the bar for production-grade work.
• Takes on additional responsibilities and projects as needed.

Conhecimentos

Network topology

Distributed systems

OpenSearch

Protobuf

AWS

Azure

GCP

Architectural leadership

Mentoring

Ferramentas

Kafka

OpenSearch

OpenTelemetry

Protobuf

Syslog

SNMP

Descrição da oferta de emprego

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About Your New Role

CommandLink's monitoring product is how customers see their network: every device, service, and dependency, surfaced through an API and UI they use every day. Today that experience is harder to build well than it looks, most platforms in this space bury the signal in flat device lists and dated interfaces. We want to build something clearer and faster, grounded in real network topology instead.

As a Staff Software Engineer, you'll own that surface end to end: the architecture that determines how it scales, how it consumes the classification and telemetry layers beneath it, and how it evolves as the platform grows. This is full-stack work with a strong network domain emphasis. You'll need to reason clearly about both system design and the experience it produces for someone troubleshooting their network in real time.

Key Responsibilities

• Own the architecture and long-term direction of the monitoring product's API and UI, including the roadmap for how it scales and evolves.
• Surface the full account and device hierarchy, from company down through site, probe and collector, device, and service, along with the dependency relationships between them, in a way that stays navigable at scale.
• Lead the discovery and inventory experience: how new devices and hosts are found and billed (Host Discovery), how correlated system summaries are built (System Discovery), and how customers onboard new sources.
• Build the screens customers use to create, edit, and review alert history through the alert service.
• Define the data contracts between the monitoring product and the classification, telemetry, and alert services it depends on, and hold the line on their quality as the platform grows.
• Set the technical patterns other engineers follow for rendering and interacting with complex, hierarchical network data, including topology visualizations that are genuinely performant, a known weak point across competing platforms.
• Dive into other teams' projects when architecture, performance, or design decisions need your judgment, and resolve cross-team dependencies before they become blockers.
• Mentor engineers across the team and raise the bar for what production-grade, domain-aware full-stack work looks like at CommandLink.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Required

What you'll need for success:

• Deep understanding of network and system topology: how devices, services, and infrastructure relate to each other, and how to represent those relationships clearly to someone troubleshooting live.
• Production experience with high-volume, latency-sensitive infrastructure: distributed messaging/event streaming (e.g. Kafka) and search or indexing at scale (e.g. OpenSearch), or clear equivalents.
• Comfort with contract-driven development across teams, using schema/interface definitions like protobuf to keep multiple services honest to a shared contract.
• Working knowledge of how network telemetry looks in production (SNMP, syslog, ICMP, OpenTelemetry, or similar) and the judgment to reason about what a given signal means for a real network environment.
• Strong cloud and systems experience across at least two of AWS, Azure, or GCP.
• A track record of owning architectural decisions in ambiguous problem spaces and driving them to durable outcomes, including influencing shared contracts or platform boundaries across teams.

Nice to Have

• Prior experience building monitoring, observability, or network management products with a customer-facing UI.
• Familiarity with graph data models and how hierarchical or dependency topology is represented and traversed.
• Experience designing data visualizations for complex, hierarchical, or graph-structured data.
• Background with platforms like SolarWinds, Zabbix, PRTG, Auvik, or similar. Understanding what they get right and wrong is the useful part, not having built the better version already.

Why you'll love life at Command|Link

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.