Sr. Support Engineer, Open text content server/Archive server

FCamara; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A FCamara busca um Engenheiro de Suporte Sênior para fornecer suporte remoto de qualidade excepcional em aplicações SAP. O candidato ideal terá ampla experiência com SAP OpenText, será responsável por resolver problemas complexos e apoiar a experiência do cliente por meio de suas habilidades técnicas e de comunicação eficazes.

Qualificações

• 10+ anos de experiência relevante em SAP, especialmente com SAP OpenText.
• 5+ anos de suporte direto a usuários finais em ambientes corporativos.
• Conhecimento de bancos de dados múltiplos (Oracle, MS SQL, HANA).

Responsabilidades

• Resolver questões complexas de clientes usando conhecimento especializado.
• Fornecer suporte remoto funcional e treinamento para módulos SAP.
• Desenvolver correções para defeitos críticos de produtos.

Conhecimentos

Resolução de problemas analíticos

Suporte ao cliente

Habilidades de comunicação

Desenvolvimento com ferramentas SAP

Conhecimento profundo de SAP

Formação académica

Bacharel em Ciência da Computação ou área relacionada

Descrição da oferta de emprego

Job description

AFCAMARAestá em busca de pessoascom perfil deSr. Support Engineer, Open text content server/Archive server para atuar em parceria com um grande cliente no segmento de Tecnologia.

Main responsibilities

The role of the Senior Support Engineer, SAP OpenText/Archive Server is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments.

The role of the Senior Support Engineer, SAP OpenText/Archive Server requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional adviser
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Requirements and skills

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

Experience

• 10+ years relevant SAP experience particularly with SAP OpenText/Archive Server
• 5+ years direct support of application end-users in a Corporate environment
• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
• Demonstrable history solving complex problems across multiple modules
• Single Sign-On Configuration between Portal and the SAP Systems
• Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration
• Configuring cluster installations for load balancing

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• rience with localizations and global implementations would be an advantage