Sr Program Manager - Uber Direct

Uber; Região Geográfica Intermediária de São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Uber is seeking a Program Leader for B2B Customer Support, focusing on transforming customer experiences and delivering strategic support solutions. This mid-senior level role involves collaborating with various teams to optimize operations and drive impactful initiatives within the region.

Qualificações

• Experience in program management at a mid-senior level.
• Strong ability to drive support strategies and initiatives.
• Skilled in collaborating with global teams.

Responsabilidades

• Drive execution of customer support strategies and initiatives.
• Partner with regional and global teams for decision-making.
• Lead projects that enhance user service delivery.

Conhecimentos

Customer Support Strategies

Cross-functional Collaboration

Project Management

Strategic Initiatives

Descrição da oferta de emprego

Join to apply for the Program Leader - B2B Customer Support (Uber Direct) role at Uber.

About The Role

At Uber, delivering world-class customer support is a key part of our user experience. To achieve this, we need program managers who can support critical transformation efforts, contribute to strategic initiatives, and work closely with cross-functional teams to deliver meaningful change.

As a CX Program Manager, you will help drive the execution of customer support strategies, support cross-functional collaboration, and lead projects that improve how we serve users. You'll partner with regional and global teams to bring the customer voice into decision-making, optimize our operations, and scale impactful initiatives across the region.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Internet Marketplace Platforms