Sr Program Manager Speed BR, External Fulfillment Latam

Amazon; São Paulo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

An established industry player is seeking a passionate Sr Program Manager to enhance customer delivery experiences. This role offers the opportunity to drive significant improvements in External Fulfillment Speed while collaborating with diverse teams. The ideal candidate will possess strong program management and analytical skills, with a focus on understanding customer needs and influencing business decisions. Join a dynamic environment where your contributions will directly impact service levels and customer satisfaction. If you're ready to take on challenges and innovate in a fast-paced setting, this position is perfect for you.

Qualificações

• 5+ years of program or project management experience required.
• Advanced Excel and SQL skills are necessary for data analysis.

Responsabilidades

• Manage External Fulfillment Speed, driving investments and improvements.
• Develop and manage KPI reporting for program visibility and performance.

Conhecimentos

Program Management

Analytics

Communication Skills

Relationship Building

Customer Obsession

Formação académica

Bachelor's Degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

Sr Program Manager Speed BR, External Fulfillment Latam

At Amazon, we're working to be the most customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through multiple fulfillment channels.

A successful candidate must be passionate about understanding customer pain points, have an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong skills in program management, analytics, queries, communication (both written and verbal), relationship building, and customer obsession.

Key Job Responsibilities

1. This role is responsible for the full picture of External Fulfillment Speed in BR, from day-to-day dive deeps to understanding trends and driving Speed investments.
2. Developing, implementing, and managing KPI reporting for a portfolio of programs, providing visibility of milestones and performance across all programs and using this data to drive/influence business decisions.
3. Securing resources, scoping efforts, setting priorities and milestones, and driving delivery of main projects.
4. Influencing process design and development.
5. Benchmarking globally to share best practices and improve outcomes for Amazon customers.

BASIC QUALIFICATIONS

1. Bachelor's degree.
2. Experience using data and metrics to determine and drive improvements.
3. 5+ years of program or project management experience.
4. 5+ years of working cross-functionally with tech and non-tech teams.
5. Excel at an advanced level and SQL.

PREFERRED QUALIFICATIONS

1. Experience implementing repeatable processes and driving automation or standardization.
2. Experience in complex problem solving and working in a tight schedule environment.

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