Sr. IT Technician

Kistler O'Brien Fire Protection; Belém; Presencial; USD 50.000 - 90.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Senior IT Technician to join a dynamic team dedicated to innovative fire protection solutions. This role offers the opportunity to provide tier 2 support, troubleshoot complex technical issues, and collaborate with a passionate team. With a focus on technology integration and user satisfaction, you'll play a crucial role in maintaining optimal system performance. The company values ambition and offers a competitive salary, performance bonuses, and a culture that encourages creativity and collaboration. If you're ready to advance your career in a fast-paced environment, this position is perfect for you.

Serviços

Competitive salary

Performance-based bonus

Daily snacks and coffee

Weekly office lunches

401(K) with employer match

Medical, dental, and vision benefits

Company-paid life insurance

Qualificações

• 5-10 years of experience in IT Help Desk or Systems Admin.
• Strong understanding of networking protocols and Windows Server.

Responsabilidades

• Provide advanced IT support and troubleshoot issues.
• Maintain records of hardware inventory and system configurations.

Conhecimentos

IT Help Desk

Windows Server Administration

Networking Protocols

AWS Knowledge

Endpoint Management

Microsoft Suite

Customer Service Skills

Analytical Skills

Formação académica

Bachelor's Degree in Information Technology

Ferramentas

Atlassian

Descrição da oferta de emprego

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Join to apply for the Sr. IT Technician role at Kistler O'Brien Fire Protection

Are you an experienced IT professional looking to advance your career with a dynamic and growing company?

Encore Fire Protection, an industry-leading, full-service fire protection company, serves the Northeast region from Maine to Pennsylvania, with over 30,000 customers and over 2,000 team members. Our mission is to save lives and protect property through innovative fire suppression, sprinkler, and alarm solutions. We are passionate about what we do and seek equally passionate individuals to join our rapidly growing team.

As a Senior IT Technician, you'll be the go-to person providing tier 2 technology support and collaborating with other team members for seamless technology integration, based out of our Bethlehem, PA office. You will be one of the primary points of contact for resolving more complex technical issues that come in from our end-users. This involves diagnosing and troubleshooting hardware and software problems, providing solutions, and ensuring minimal disruption to the users. Your expertise will be crucial in addressing escalated issues efficiently and effectively.

What You'll Be Doing

You'll need a strong foundation and genuine passion for technology and helping others. You will work with various devices, applications, and business systems daily, so a knack for technology is essential. Here’s what you can expect:

• Provide advanced support for any IT-related issues, troubleshoot problems, and offer prompt solutions to ensure minimal disruption to business operations.
• Assist with software updates, network configuration, and routine maintenance tasks to maintain optimal system performance and security.
• Maintain accurate and up-to-date records of hardware inventory, system configurations, and support tickets to ensure transparency and accountability in IT operations.
• Handle complex support tickets while also providing guidance and mentorship to junior team members
  
  

What You'll Need To Do It

This Senior IT Technician position is ideal for someone with 5-10 years of experience in the IT field. We value ambition and reward hard work, and the only limits are the ones you set for yourself. Here’s what we’re looking for:

• 5-10 years of experience in an IT Help Desk/Systems Admin or equivalent environment. (MSP experience a plus)
• Windows Server administration
• A strong understanding of networking protocols and concepts
• AWS knowledge a plus
• Understanding of Endpoint management (RMM, MDM)
• Extensive knowledge of PC and mobile devices. Microsoft Suite, IT ticketing systems (Atlassian helpful)
• Excellent customer service skills and a proven ability to problem-solve and troubleshoot technical issues.
• Demonstrated ability to work independently and as part of a team.
• Strong computing, analytical, and organizational skills.
• Willingness to work in and support a fast-paced, ever-changing organization and get the job done.
  
  

What We Offer

At Encore, we’re committed to creating a culture where success thrives, and every team member is energized by the impact we make on people’s lives every day. Here’s what you can expect:

• Competitive salary based on experience, plus a performance-based bonus.
• We focus on working smarter, not harder, with a result-driven mindset.
• We dress for the day’s objectives—jeans most days, suits when necessary. We also provide Encore gear for all new team members.
• Daily snacks and coffee, weekly office lunches, and a culture that encourages idea sharing and innovation.
• Access to leading-edge web-based productivity tools.
• Participation in a Fidelity 401(K) with employer match, medical, dental, and vision benefits through Blue Cross, and a company-paid life insurance policy of $50,000.
  
  

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

# LI-LP1

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Facilities Services

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