Sr Field Service Manager

Honeywell International Inc.; Barueri; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a dynamic team in a forward-thinking company where you will lead service solutions and manage a talented group of field personnel. As a Field Service Manager, you'll be responsible for ensuring customer satisfaction and driving profitable growth. Your role will involve developing strong business relationships, managing P&L, and collaborating with various teams to deliver excellence in service. This position offers an exciting opportunity to influence operations and contribute to a culture of safety and innovation. If you thrive in a challenging environment and are passionate about customer success, this role is perfect for you.

Serviços

Referral Bonus

Professional Development Opportunities

Health Insurance

Flexible Work Hours

Employee Discounts

Qualificações

• 5+ years of experience in lifecycle services and leading operations teams.
• Proven track record in managing customer expectations and P&L.
• Strong organizational and communication skills.

Responsabilidades

• Develop long-term business relationships with customers and exceed expectations.
• Drive operational performance improvements to maximize profitability.
• Lead service sales pursuits in collaboration with Account Managers.

Conhecimentos

P&L Management

Customer Relationship Management

Leadership

Communication Skills

Problem Solving

Fluency in English

Spanish

Formação académica

High School Diploma / GED

Bachelor’s Degree in Business or Technical Discipline

Ferramentas

Distribution Control Systems (DCS)

Quality Control Systems (QCS)

Programmable Logic Controls (PLC)

Six Sigma/Lean Certification

Descrição da oferta de emprego

Join a team recognized for leadership, innovation and diversity

A Field Service Manager is responsible for services businessthrough delivery and execution of service solutions in compliance with customerspecifications and contractual agreements, leading a team of field personnel,managing a P&L, growing the service business inside existing and newcustomer locations, and reporting the current and future performance of thedepartment. Key responsibilities include daily engagement and teaming withcustomers, team members, sales and marketing, and project operations to ensurecustomer satisfaction, excellence in delivery, and profitable growth.

Key Responsibilities

• Develop long-term, highquality sustainable business relationships with customers by engaging withmanagement teams and consistently exceeding expectations.
• Deliver timely andcost-effective entitlements based on customer requirements.
• Lead service salespursuits where appropriate in concert with Account Managers.
• Team with projectoperations to ensure seamless project handoff from project operations toservice operations.
• Team with projectoperations to ensure effective sharing of common resources.
• Drive operationalperformance improvements to increase revenue, improve service quality,increase operational efficiency and maximize profitability.
• Overall P&Lresponsibility including department budget, location costs, and teamcompensation.
• Take full responsibilityfor achieving cash goals, including actions in support of past duereceivables collections.
• Perform contract reviewsand negotiations with customers and vendors to maximize contract retentionand profitability.
• Analyze, interpret andmaintain monthly, quarterly, and annual financial & operatingestimates on revenue and cost data/variances to LAR regional management.
• Drive the Honeywellsafety culture through demonstrated understanding, commitment and actionsupporting the organization’s safety and environmentalrequirements/regulations.
• Participate as an activevoice on LAR Operations leadership team.
• Team with LAR operationsleadership to drive common processes and growth programs.
• Team with functionalleaders from Safety, Finance, Human Resources and others to ensureprocesses and governance are executed.

YOU MUST HAVE

• Managing servicesolutions, customer expectations and a P&L.
• High school diploma /GED required; Bachelor’s degree in business or technical disciplinepreferred.
• Knowledge/application ofDistribution Control Systems (DCS), Quality Control Systems (QCS) andProgrammable Logic
• Controls (PLC) Process Control experience.
• Ability to lead andinfluence individuals either Directly or Indirectly.
• Proven track recordinterfacing and presenting solutions to manufacturing customers on levelsfrom line management to plant/facility management.
• Solid organizational,communication - both orally and written, and interpersonal skills.
• 5 years minimumexperience in lifecycle services experience.
• 5 years minimumexperience leading operations teams.
• Fluency in English.
• Spanish will beconsidered as a plus.
• Availabilityto work in Barueri/São Paulo

WE VALUE

• Highly effectiveorganizational, interpersonal, communication, and group leadership skillsare required.
• Effective, provenability in decision making, problem solving, and influencing others.
• Ability to reliablyoperate in a complex and changing environment demonstrating solidindependent judgment.
• Established knowledge ofcustomers, products, technologies and processes.
• Proven outstandingcommunication, interactive, presentation, negotiation, and liaison skills.
• PMI certification a plus.
• Six Sigma/Lean Certification.
• Ability to interpret,negotiate, capture and manage customer.

Additional Information

• JOB ID: HRD265117
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 04
• Referral Bonus: 7000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt