Sr Dir, Technical Services (LATAM)

Palo Alto Networks; São Paulo; Presencial; USD 150.000 - 200.000; Tempo integral

Resumo da oferta

Palo Alto Networks is seeking a Senior Director Technical Services for LATAM, responsible for leading post-sales technical services and ensuring customer satisfaction. This role requires a strategic thinker with extensive experience in cybersecurity and the ability to lead diverse teams across the region.

Serviços

FLEXBenefits wellbeing spending account

Mental and financial health resources

Personalized learning opportunities

Qualificações

• 15+ years in high growth SaaS/Cloud Technical Services.
• Experience leading diverse, multi-lingual teams in LATAM.
• Strong technical background in network and cloud security.

Responsabilidades

• Lead the LATAM post-sales Technical Services team.
• Collaborate with LATAM sales to align technical strategies.
• Drive initiatives for operational efficiency and customer satisfaction.

Conhecimentos

Collaboration

Leadership

Strategic Thinking

Operational Excellence

Problem Solving

Formação académica

STEM Bachelor’s Degree

Master’s degree or MBA preferred

Descrição da oferta de emprego

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Senior Director Technical Services - LATAM is a key member of the Palo Alto Networks Technical Services Leadership Team, responsible for leading the post-sales technical services organization in the Latin America (LATAM) region. This role focuses on driving exceptional customer outcomes, ensuring value realization, and fostering operational excellence.

This leader will collaborate closely with sales peers in LATAM to align technical services strategies with regional business objectives and customer needs. They will lead a team of technical experts, focusing on the deployment and adoption of Palo Alto Networks solutions, with a specific emphasis on Prisma Access Browser. This high-visibility, high-impact role reports directly to the VP of Global Technical Services and requires a strategic thinker, exceptional leader, and strong collaborator who thrives in a dynamic environment.

Your Impact

• Lead the LATAM region's post-sales Technical Services team, focusing on rapid and reliable deployments and customer value realization, tailored to the unique needs of the LATAM market.

• Collaborate closely with LATAM sales leadership to align technical services strategies with regional sales goals, customer requirements, and market dynamics.

• Drive initiatives to optimize workflows, reduce bottlenecks, and ensure operational efficiency specifically within the LATAM region, including improving deployment times, resource utilization, and the accuracy of delivery forecasts.

• Develop and maintain strong relationships with LATAM customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensure customer satisfaction. Lead in critical customer situations within the LATAM region.

• Tailor the delivery of the global Prisma Access Browser (PAB) deployment team to the specific requirements and nuances of the LATAM market.

• Build a strong cross-functional interlock and operating cadence with LATAM Sales, Center of Excellence, Product Management, and Technology teams to improve product delivery methodologies, inform product quality, and drive continuous improvement in the region.

• Own and drive the overall technical services delivery experience for LATAM customers; measure, monitor, and report overall customer outcomes, satisfaction, and drive programs to assure continuous improvement within the LATAM organization and across the customer base in the region.

What You Bring

• Deep understanding of the LATAM market dynamics and customer expectations.

• Proven ability to collaborate effectively with internal stakeholder groups like sales, product development and support teams to drive customer success and achieve regional business objectives.

• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs.

• Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire and attract the best talent.

• Ability to create a strategy and align resources to execute. Focus on the long term mission and the ability to create initiatives that scale and solve the big problem that impacts many customers and sets the company up for success.

• Executive presence; The ability to effectively communicate and influence at every level within the organization and with customers

• Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance.

Qualifications

Your Experience

• Experience leading post sales technical services teams within the LATAM region, including managing diverse, multi-lingual, and multi-cultural teams.

• Strong understanding of the specific cybersecurity challenges and opportunities in the LATAM market.

• 15+ years’ experience in a high growth SaaS/Cloud Enterprise Technical Services Organization, or similar experience. Including at least 3+ years in a Director leadership capacity leading worldwide teams.

• Strong technical background with expertise in cybersecurity domains such as network security and cloud security

• Excellent cross-functional collaboration skills, with the ability to build and maintain relationships with sales, product, and engineering teams

• Exceptional communication and leadership skills, with a proven ability to lead and inspire diverse, global teams

• Demonstrated experience leading global direct/indirect teams of +100 across multiple languages and cultures

• Demonstrated experience in process optimization, automation, and leveraging technology to enhance technical deployment.

• Strong business acumen with experience in managing budgets, resources, and P&L responsibilities

• Prior experience managing networking or enterprise security product services

• Estimated travel 30%

• STEM Bachelor’s Degree required or equivalent experience. Master’s degree or MBA preferred.

Additional Information

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.