Sr. Delivery Consultant - Amazon Connect, Professional Services

Amazon; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in cloud solutions is seeking a skilled Delivery Consultant to drive customer success through their cloud journey. In this role, you will design, implement, and manage AWS solutions, work closely with customers to meet their requirements, and optimize performance. The ideal candidate has over 7 years of experience in technology and a strong understanding of AWS services, CX industry standards, and emerging technologies.

Serviços

Mentorship & Career Growth

Inclusive Team Culture

Work/Life Balance

Qualificações

• 7+ years of experience in a hands-on technical role.
• 3+ years of proven experience with AWS CX technologies.
• Strong GenAI development skills.

Responsabilidades

• Designing and implementing scalable AWS solutions.
• Providing technical guidance and troubleshooting support.
• Collaborating with stakeholders for effective migration strategies.

Conhecimentos

Technical guidance

Problem-solving

Communication

Formação académica

7+ years experience in CX IT platform implementation

Experience with AWS services

Ferramentas

Amazon Connect

AWS Lambda

Java

Python

Node.js

Descrição da oferta de emprego

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.




Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts


About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 7+ years of experience of CX IT platform implementation in a hands-on technical and analytical role.
- 3+ years of proven experience with Amazon Connect, Amazon Lex, and AWS Lambda, or any other equivalent Cloud CX technology.
- Experience with AWS services such as S3, DynamoDB, CloudWatch, and IAM and familiarity with serverless architectures and microservices.
- Experience developing software code in one or more programming languages (Java, Python, Node.js etc.)
- Able to communicate effectively in English within technical and business settings- Strong experience on the CX industry: Telephony, IVR, ACD, CTI, Data Lake, WFM, Omnichannel and GenAI integrations, CRM experience.
- Strong understanding of cloud-based contact center solutions and IVR systems.
- Strong GenAI development skills.
- Knowledge of front-end technologies (e.g., React, Angular) is a plus.
- Familiarity with DevOps practices and CI/CD pipelines.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.